Robert Gunning Email & Phone Number

Costa Mesa, California

Orange County, California Area

Anaheim, CA

Sole technical support for a small grocery brokerage. Responsible for the installation and maintenance of all office technology including Windows SBS 2008, Microsoft Exchange, Blackberry, mobile devices and printers. Also helped to design and implement spreadsheets and reporting for the sales analysts to allow for faster data collection and dissemination..

Brea, CA

Led help desk staff to improve customer service and reduce overall ticket resolution times in order to maintain system operations and meet the technology needs for the business. Managed a staff of three permanent staff members and one additional consultant. Met a high customer service goal by prioritizing work orders, meeting staffing needs in a.

Commerce, CA

Led desktop support staff to optimize network performance in alignment with customer needs and business requirements. Oversaw team of 2 and consulting staff of 4. Managed work orders, prioritized end-user needs, and allocated staffing resources. Performed desktop hardware installations and troubleshooting, and executed software implementation and.

Vernon, CA

Performed data entry utilizing AS400 mainframe, and executed inventory control support to ensure accuracy of warehouse inventory operations. Identified discrepancies and facilitated corrective actions to ensure fulfillment of purchase orders. Verified shipping and receiving reports and corrected errors on an as needed basis. Major Contributions: Played a.