Ryan Harrison Email & Phone Number

Vancouver, BC, CA

Burnaby, British Columbia, Canada

Service Coordinator - Power Quality at Houle Electric, BC's leading electrical contractor and systems integrator. I am responsible for coordinating preventative maintenance services, including dispatching technicians, managing customer relationships, and overseeing work orders. Key duties involve scheduling, customer follow-ups, invoicing, and ensuring.

Port Coquitlam, British Columbia, Canada

• In my role as a business analyst for the Shaw Business Management Applications - Product Catalogue team, I am tasked to support multiple domain business stakeholders in delivering internal sale price and package.
• Delivering highly accurate updates to business customer service management platform, changing pricing and packages to our business team specifications.
• Ensure functional requirements are captured correctly to ensure business needs are met.
• Discuss and clarify gaps from business requirements obtained so we have no gaps at the time of implementation.
• Ensure minimum functionality and usability impact.
• Perform impact analysis on the business ask.

Vancouver, British Columbia, Canada

• As a Senior Project Coordinator I am supporting effective and efficient information management and communication. With my deliverables I help to enable increased productivity and focus of the teams I support, as well.
• Tracking and providing update reports of internal projects in Shaw's Business Management Applications team portfolio.
• Project Planning – support the creation and management of project schedule dashboards while managing the portfolio program intake process.
• Status Reporting & Communications – support ongoing status reporting processes, managing communications as required.
• Program & Project Deliverables Tracking, QA & Compliance – manage Jira and SharePoint sites and documents, track project deliverable approvals and support project compliance processes.
• Support Trial roll-out & delivery – Coordinating trial participants, access and permissions, monitoring and reporting on trial successes or issue. Ensure trial defects and SIT are aligned.

Vancouver, British Columbia, Canada

• Business Management Application (BMA)Content Creation:
• Produced impactful internal communications, including presentations and articles.
• Collaborated with internal stakeholders to integrate employee communications content.
• Executed, monitored, and improved the effectiveness of employee communications strategy.
• Wrote, edited, and produced impactful internal communications.Communication Execution:
• Executed tactical strategies for communications, training, and engagement content for IT project communication strategies.

Vancouver, British Columbia, Canada

• First point of contact for customers and technicians. Customer installations and service calls were the primary focus for our team, ensuring any challenges with the installation process have been addressed from our.
• Proficiently handled technical and billing inquiries from customers.
• Emphasized customer satisfaction through call-backs, mentoring, and leading specialized projects.
• Evolving from resolving technical/billing issues to higher-tier department collaboration.
• Facilitating training, projects, and creating reference materials based on emerging trends.
• Addressed billing system errors and built strong customer relationships.

Nanaimo, British Columbia, Canada

As an eCare agent, my tasks drive me to effectively navigate computer applications while communicating with multiple customers at the same time via our online chat platform.The role deliverables are diverse with billing, troubleshooting, and conflict management at the core of most every interaction.

Nanaimo, British Columbia, Canada

• As a TSR, I was responsible to handle inbound customer calls to provide Technical Support over the phone, educated customers on products and features and walking them through steps on resolving their issues.
• Top 5% leader in first call resolution.
• Coaching team members and new hires.
• Helping with supervisor escalations and callback requests.

Vancouver, British Columbia, Canada

• In my role as a business analyst for the Rogers Business Management Applications - Product Catalogue team, I am tasked to support multiple domain business stakeholders in delivering internal sale price and package.
• Delivering highly accurate updates to business customer service management platform, changing pricing and packages to our business team specifications.
• Ensure functional requirements are captured correctly to ensure business needs are met.
• Discuss and clarify gaps from business requirements obtained so we have no gaps at the time of implementation.
• Ensure minimum functionality and usability impact.
• Perform impact analysis on the business ask.

Nanaimo, British Columbia, Canada

Assisting customers with their sales, customer service, and technical support needs

Nanaimo, British Columbia, Canada