Experienced Operations Leader & Growth Accelerator offering 27+ years of transformational leadership in setting-up and spearheading successful Operations, developing Policies & Service Standards for achieving process, revenue, customer service and P&L excellence with globally focussed organisations in the FMCG, Banks, IT and BPO IndustryVALUED BUSINESS PARTNER: Rendered strategic vision & direction in all aspects of Contact Centre Operations (Inbound /Outbound /Voice/ Non-Voice). Successfully led Multi-Site/ Geography Onshore & Offshore Operations, large scale Global Process Transitions, Migration, Change Management and establishing new units globally. TURNAROUND & CHANGE AGENT: Championed High-impact Process Re-engineering, Digital Transformation, Lean Six Sigma and COPC Initiatives; simplified processes to accelerate Omni Channel Integration. Front-led led multiple projects on Integrated Omni-Channel CX Operations across Retail, E-Commerce, Telecom and Healthcare Industries.REVENUE & GROWTH DRIVER: Steered competitive Go-To-Market strategies to drive sales, build strategic alliances, acquire new marquee accounts/logos and accomplish multi-fold revenue increase. Steered complete sales lifecycle & credited for Transforming Cost Centre to Revenue Centre, driving Digital Marketing, Marketing Automation, CRM Implementation & Integration.CUSTOMER-CENTRIC & RESULTS-DRIVEN LEADER: Recognized for building high-performance teams, focussed on providing world-class services / products to all valued clients, for high customer-satisfaction and retention. Resourceful in coordinating with geographically dispersed clients, sr. leadership & stakeholders, and making organizations future-ready in rapid-change environments.