Experienced Operations Leader & Growth Accelerator offering 27+ years of transformational leadership in setting-up and spearheading successful Operations, developing Policies & Service Standards for achieving process, revenue, customer service and P&L excellence with globally focussed organisations in the FMCG, Banks, IT and BPO IndustryVALUED BUSINESS PARTNER: Rendered strategic vision & direction in all aspects of Contact Centre Operations (Inbound /Outbound /Voice/ Non-Voice). Successfully led Multi-Site/ Geography Onshore & Offshore Operations, large scale Global Process Transitions, Migration, Change Management and establishing new units globally. TURNAROUND & CHANGE AGENT: Championed High-impact Process Re-engineering, Digital Transformation, Lean Six Sigma and COPC Initiatives; simplified processes to accelerate Omni Channel Integration. Front-led led multiple projects on Integrated Omni-Channel CX Operations across Retail, E-Commerce, Telecom and Healthcare Industries.REVENUE & GROWTH DRIVER: Steered competitive Go-To-Market strategies to drive sales, build strategic alliances, acquire new marquee accounts/logos and accomplish multi-fold revenue increase. Steered complete sales lifecycle & credited for Transforming Cost Centre to Revenue Centre, driving Digital Marketing, Marketing Automation, CRM Implementation & Integration.CUSTOMER-CENTRIC & RESULTS-DRIVEN LEADER: Recognized for building high-performance teams, focussed on providing world-class services / products to all valued clients, for high customer-satisfaction and retention. Resourceful in coordinating with geographically dispersed clients, sr. leadership & stakeholders, and making organizations future-ready in rapid-change environments.
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Senior PartnerByond SpectairHyderabad, In
Frequently Asked Questions about Rajesh Hegde
What company does Rajesh Hegde work for?
Rajesh Hegde works for Byond Spectair
What is Rajesh Hegde's role at the current company?
Rajesh Hegde's current role is Senior Partner.
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1ualberta.ca
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Rajesh Hegde
Product Engineering & Product Management Leadership With Agile Principles | Products, Services, Digital Transformation, Iot | Ex-Nokia, Intel, Vmware, Servicemax/PtcBengaluru -
Rajesh Hegde
Bengaluru -
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