Richard Hagood, Mba Email & Phone Number

Portland, Or, Us

Provide technical expertise and regulatory knowledge to extract and capture requirements and criteria for designing Smarsh platform solution.Expertise in NLP/ML Analytics for Regulatory Surveillance and Supervision design and implementation.Prepare solution designs, documentation and diagrams for complex deployments enterprise client proposals.Conduct client presentations, demonstrations, knowledge transfer and gap analysis.Provide technical leadership during complex client engagements and implementation process for proof of concept and solution deployments.Track Compliance, Legal and Risk industry trends, regulations and notable cases and emerging focus issues.Review and respond to RFIs/RFPs ensuring focus on technical and security questions.Deep technical understanding of Smarsh's products, capabilities and cloud integrations.Continuously identify functional and nonfunctional requirements for product improvements and direction.

San Francisco, California, Us

Platform Manager for the Digital Reasoning Platform utilized across multiple lines of business at Wells Fargo providing platform strategy, use case evaluation, future scale and capability planning and resource management.Team Manager for the Infrastructure Engineering Team responsible for design, engineering, developing and implementing the Digital Reasoning platform, including building/installing all necessary perquisite components, deployment automations (Ansible) and systems integrations (Elasticsearch, Hadoop, Postfix, Python, Java, NAS, S3, SSL, LDAP, Autosys).Engineered and built new virtual infrastructure (VMWare) for all Digital Reasoning platform environments consisting of Development, UAT, Production Test, Model Training, Production Fix and Production (over 275 servers). Orchestrated and facilitated cross-functional team collaboration and work prioritization (application development, infrastructure, support and data science teams). Provide technical subject matter expertise and escalation to the AI Production Support team to troubleshoot, identify and remediate application or infrastructure related issues.Lead, planned and performed Digital Reasoning platform migration and expansion across data centers from legacy physical server infrastructure to new expanded virtual infrastructure including all data feeds, data migration and data conversion and validation.Developed technical process and procedure documentation (Wiki based) for installation, configuration, operational tasks, troubleshooting and remediation.Technical Lead for design and implementation of Digital Reasoning projects, including optical character recognition, voice call surveillance and multi-tenancy extract, transform, load (ETL) pipeline projects.Managed engagement/relationship with Digital Reasoning vendor and professional services / statement of work resources.Developed and documented Recovery Solutions Procedures for Business Continuity and Disaster Recovery.

San Francisco, California, Us

Platform and Application Manager for Employee Communication Supervision and Surveillance Technology for Wells Fargo Securities. Build and install of the Digital Reasoning Digital Reasoning Conduct Surveillance machine learning, advanced supervision platform infrastructure and application software including Elasticsearch, DR Synthesys, Hadoop MapR and Oracle Database.Manage Digital Reasoning vendor relationship, onboarding and resources working for Wells Fargo.Subject matter expert for developing and training natural language machine learning supervision modelsPartner closely with Wells Fargo Compliance business partners and stakeholders to educate on EMSS capabilities, usage, strengths and limitations and develop business requirements documents (BRDs), functional specifications documents (FSDs) and prioritize enhancements for the EMSS platform.Plan and support systems and controls that provide regulatory communications surveillance and archiving to books and records retention, surveillance and reporting requirements.Develop and plan Business As Usual operations, automation, upgrades and enhancements.Lead troubleshooting efforts and remediation/recovery plans for production issues.Evaluate new communication platforms for risk, controls, security, supervision and archiving.Provide and ensure implantation of technical compliance and regulatory requirements for communication systems used by Wells Fargo.

San Francisco, California, Us

Lead for electronic communication compliance program, technology and strategy for Wells Fargo Securities.Lead compliance subject matter expert for requirements, vendor identification and selection of new electronic supervision and surveillance platform for Wells Fargo Securities.Develop and support systems and controls that provide regulatory communications surveillance and archiving.Apply technologies and innovative approaches to increase efficiency and effectiveness of regulatory oversight, controls and compliance. Some tasks include:Manage electronic communication tools and policies to ensure adherence to FINRA, CFTC, MSRB, SEC rules to books and records retention, surveillance and reporting requirements.Identify opportunities for technology investments and manage relationships with external and internal technology compliance and regulatory subject matter experts.Evaluate new communication platforms for risk, controls, security, supervision and archiving.Analyze processes used for retaining, managing and analyzing regulated users electronic communications for completeness and accuracy.Consult and escalate communication compliance issues and remediation strategies.Prepare written reports and perform analysis of controls, testing, projects, regulations and policies for communication to all levels of the organization.

Us

• Developed and built the Kiwanis Uptown Organization’s website, www.kiwanisuptown.org, using HTML, CSS, PHP, JAVA script and MySQL. • Designed and developed the web based membership roster and service hour tracking systems used by the officers of Kiwanis Uptown.• Implemented and customized open source web software written in PHP/JAVA/MySQL for the online photo gallery, blog, web calendar of events and email marketing.• Update and maintain the content and features of the kiwanisuptown.org website including calendar of events, photo gallery, blog, news and event posting, online applications and membership directory.• Lead forums and workshops at Kiwanis conferences on website design, development and utilization.

Us

• Established club bi-laws in accordance with standards and procedures of Kiwanis International• Completed and filed all necessary paperwork with State of North Carolina and IRS to found a 501c4 non-profit organization.• Partnered with other local Kiwanis Clubs for marketing, sponsorships and club organization.• Played critical role in the chartering of the Kiwanis Uptown club with Kiwanis International• Handled finances for administration and services accounts, including Kiwanis Foundation filings.• Managed membership roster and attendance, service and fundraising hour tracking.

Charlotte, Nc, Us

Analyze, communicate and coordinate weekly changes and large integrated releases (4/yr) for high volume Shared Application Services (Webmethods, Webshpere and Datapower based middleware affecting over 400 applications and processing 95 billion transactions per month).Evaluate shared middleware changes and releases with respect to other Enterprise eCommerce changes for risk, collisions, timing, requisites and business and operational sign-off.Work with business and technical teams to develop release documentation and implementation plans for middleware applications within the Shared Application Services and eCommerce space.Coordinate and lead business, technical and operational resources during execution of changes in production environments for over 30 implementation activities per year.Manage problem triage, communication, resource engagement and resolution within the production Shared Application Services environment to maintain 99% system availability and 7-sigma functionality.

Charlotte, Nc, Us

Manage development, technical and line of business teams involved in software code releases for Shared Application Services Middleware - affecting over 390 applications and handling 4,000+ TPS.Develop timelines and implementation plans for upgrades, conversion and resilency of multipackge code bases into critical production environments across 3 or more datacenters and over 200 servers.Coordinate testing and defect remediation, functional performance, initiative communication and Line of Business coordination for large shared services applications through each release.

Charlotte, Nc, Us

• Partner with Lines of Businesses to design and engineer custom, automated installation processes for installing, upgrading and patching critical production UNIX midrange applications.• Perform and support production midrange application deployments using Tivoli and Bladelogic.• Troubleshoot and analyze production environment deployment processes and issues to ensure successful implementation with minimal downtime.• Develop, document and communicate Standard Operating Processes and Service Offerings for both teammates and external clients.• Consult with Line of Businesses, application engineers and vendors on application risk compliance, automation and standardization to Bank of America policies.• Train co-workers and offshore associates to perform and support custom application deployments developed by my team.

Charlotte, Nc, Us

• Worked with Tier 3 Consumer Real Estate Business to schedule application deployments to desktops and laptops.• Coordinated testing and rollout schedules for mission critical Consumer Real Estate business applications.• Determined and corrected application installation issues and failures and coordinate redeployment.• Ensured all Tier 3 Consumer Real Estate desktops and laptops were current on application versions and compliant with critical patches and required software.• Teamed with on-site or remote support for exception workstation deployments and failure corrections.• Communicated and consulted with application development and packaging team for deployment testing and installation failure remediation.

Install, support and troubleshoot Microsoft Windows 2000 and 2003 Server networks including Active Directory configuration, DNS, DHCP, IIS, NT Backup and file sharing.Configure, install and troubleshoot Cisco Routers and Catalyst Switches for RIP, VLANs, Frame Relay and Access Lists.Install, troubleshoot and configure Citrix servers and client software.Install and configured wireless networks using Cisco Aironet Access points.Install, configure and troubleshoot Microsoft Exchange 2003, including RPC over HTTP setups. TCP/IP Printer setup using HP Jet Direct.Install, repair, migrate, optimize and troubleshoot Microsoft Windows XP desktops and laptops.Identify, detect and repair viruses and spyware on Microsoft Windows Desktops and Servers.

Clemson, Sc, Us

• Detected, repaired and removed viruses and spyware on student and faculty laptops.• Supported and repaired computer software problems for students and faculty.• Activated, configured and supported wireless access cards for use on Clemson’s campus wide wireless network.• Assisted Students on webpage creation and design for computer science courses. • Solved problems related to webpage design and programming using HTML, PHP and MySQL.• Answered questions and trained students and faculty on configuration and use of Microsoft Windows 2000 Professional, XP and Red Hat Linux.• Answered questions and trained students and faculty on Microsoft Office, Eudora, MyCLE course management system and other software.

Atlanta, Georgia, Us

• Participated in and lead many projects both domestically and internationally• Administered user domain accounts, Microsoft Exchange, Firewall and VPN access.• Loaded, administrated and configured Symantec Antivirus Corporate Edition on both servers and desktops company wide. • Loaded and configured Dell Poweredge servers with Windows NT or Windows 2000 server for use as a webserver running IIS, Symantec Antivirus server, Microsoft Exchange mail server, or a file server.• Loaded and configured Dell Poweredge servers with Windows NT Terminal server for use as a Citrix application server.• Loaded Dell Poweredge servers with Windows 2000 Server for use as a Primary and Backup Domain controller in a NT Domain.• Upgraded Dell Optiplex desktops and PowerEdge servers with faster or multiple processors increased RAM, larger IDE or SCSI hard drives or additional hardware.• Formatted and reloaded desktops with Windows 98, NT Workstation, 2000 Professional or XP Professional.• Provided help desk support both in person and over the phone.• Answered questions concerning Microsoft Office, Network printers and copiers, network storage and backup and other software.• Trained employees on use of network resources including file servers, printers and Citrix application servers.• Installed or repaired network components such as switches and MAUs including running and making cables.

Ms, Mba

Bs, Computer Engineering