Richard Halkyard Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Initially hired as a student technical support representative, I went on to manage the day-to-day operations of the 10-person help desk, providing second-tier support for technical questions, as well as developing policies, procedures, and training materials for help desk staff. In my final two years at MSI, I moved into a system administration role.

Web Design, Computer installation, tuition and diagnostic work, specialising in Apple Macintosh systems

Sales of Apple products and accessories. As a small store lacking on-site technicians, I also maintained the store’s computers and network, and performed diagnosis, upgrades and basic repairs of customers’ computers.

Specifying, sourcing and following up on purchases of electrical and instrumentation equipment. I made use of my computer expertise by writing scripts to extract and present data from the old and inflexible production planning software in order to migrate the data to an Epicor Vantage ERP system. My engineering knowledge was also called upon when I was.

Starting as a part-time salesperson, I later transitioned to full-time work. I was the store’s “go- to person” for technical knowledge, and in-house Apple expert. I developed a loyal customer base through excellent service and technical knowledge, and regularly placed highly on the stores sales charts.

Bachelor Of Science (Bs), Computer Science, 3.919

Activities and Societies: Tau Beta Pi Honor Society Taking an opportunity to move to the United States in 2011, I continued my studies at.

Bsc, Computer Science

Activities and Societies: Engineering Students' Society (AMESS) Took a gap year from mid-2008 through 2009. Resumed study in 2010. Left to.

High School, English, Physics, Chemistry, Calculus, Electronics, Business Studies

Activities and Societies: Prefect Concert Band Choir Headed sound production for numerous theatrical and musical performances

International Baccalaureate