Rita Hamilton-Cameron Email & Phone Number

Naperville, Illinois, United States

Created and mobilized a strategic business unit to support the Retail/ACA line of business market segment serving 300+ stakeholders in operations, finance, IT, legal, product, and marketing. Evolved organization into a collaborative, cross functional team responsible for open enrollment readiness/planning, crisis resolution, and process improvement initiatives. Partnered with call center, back office operations, and IT to deliver technology solutions aligned to retail strategy. Collaborated closely with regulatory and compliance to ensure operational processes conformed with state and federal regulations. Successfully mobilized teams to effect business process improvements utilizing Lean Six Sigma methodologies.

Naperville, Illinois, United States

Led a team of 45 business analysts and user acceptance testers responsible for delivering technology solutions to improve business operations. Sponsored the delivery of large and small technology projects aligned to retail strategy. Collaborated across operations, technology, product, legal, and marketing to deliver exceptional business outcomes and improve core operational performance. Co-led strategic transformation project to deliver an enrollment and billing system integrated with the federally facilitated marketplace.

Naperville, Illinois, United States

Business sponsor for strategic transformation project to deliver enrollment and membership system integrated with federally facilitated marketplace. Accountable for execution of system implementation, operational readiness, and compliance.

Greater Chicago Area

Oversaw a team of 200 employees responsible for claim adjudication, risk management and underwriting, and call center operations. Managed budget of $5,000,000 within acceptable variance. Highly focused on process improvement initiatives to improve operational capabilities while driving down administrative expenses. Collaborated with strategic partner to implement an automated underwriting tool realizing exceptional improvement in processing time.

Greater Chicago Area

Responsible for a 100 seat call center operations team. Played a lead role in the strategic effort to consolidate over 300,000 member policies from the Blue Cross and Blue Shield of New Mexico, Texas, and Oklahoma plans while maintaining KPIs for the existing Blue Cross and Blue Shield of Illinois plan. Drove a variety of consolidation efforts including telephony and system readiness, staff member training across multiple product lines, and serving as communication portal for the consolidation effort.

Master Of Business Administration - Mba, Business/Finance, 3.9/4.0

Bachelor Of Business Administration - Bba, Finance, General, 3.5/4.0