• Develop growth strategies and plans.• Manage and retaining relationships with existing clients.• Increase client base, identify and map business strengths & customer needs.• Research business opportunities and viable income streams.• Follow local and international industry trends.• Draft and review contracts and deliverables.• Effectively manages both existing sales pipelines and develops new viable business opportunities.• Develop proposals & presentations for new leads to foster additional business opportunities.• Supports the bidding process to develop winning proposals and negotiates pricing to meet both client expectations and company financial goals.

1. Achieved 100% automated submittals, approvals & rejections on project documents by implementing the Document Management System.2. Achieved 20~30% cost reductions on the solution design.3. Achieved project deliverable fulfillment by 90%4. Managed several projects successfully with a max level of customer satisfaction and project success within due time. 5. Led IT projects, including the design and deployment of ICT infrastructure and services.6. Overseeing and determining timeframes for major IT projects including system deployments, upgrades, migrations, and outages.7. Meet with clients to discuss system requirements, specifications, costs, and timelines.8. Reviewed/evaluated the IT infrastructure required on the projects.9. Ensuring proposed designs are in compliance with the specified requirements and design models.10. Mediated the meetings between project operators, designers, and consultants, etc.11. Coordinate with a design consultant to meet Hotel operator requirements up to final approval of the infrastructure design.12. Review all related technical details, respond to consultants/contractor’s RFIs.13. Follow and coordinate the project planning and works process including approvals by all parties.14. IT OS&E requirements coordination with the site team, consultant/vendors, and the hospitality operators.15. Project coordination to follow works progress including all needed pre-qualification/requisites.

1. Assess the TCO and ROI of the infrastructure/product and what its value is over time.2. Help define IT infrastructure strategy, architecture, and processes.3. Analyze business requirements by partnering with key stakeholders across the organization to propose solutions.4. Assess vendors and develop strategies for new hardware & software5. Implemented SOPs and Industry Standards.6. Troubleshoot hardware and software issues related to internal IT7. Managed and implemented the helpdesk support system to increase the efficiency of the IT Department.8. Streamline the management of project and internal documents and minimize the processes involved. 9. Running regular checks on network and data security.10. Train users on the related technology or implemented solutions.11. Running the regular system reports with the management.12. Derive budget and expenditures of the IT department, company or the project.13. Developed and implemented policies and procedures for electronic data processing and computer systems.14. Issue White Papers to guide and inform the patrons to understand an issue, solve a problem, or make a decision.15. Carried out face-to-face and online training sessions on the solutions.16. Obtained the communication and collaboration efficiency by 70%.17. Reduced the communication expenses by 50%.18. Helped increasing the capacity & efficiency of the HR Dept by 30%.19. Achieved 90% automated submittals, approvals & rejections on project documents by implementing the Document Management System through Adoddle Asite.20. Achieved 30% cost reductions from the improved processes.21. Managed different projects successfully with a max level of customer satisfaction and project success within due time.

1. Conduct the PrintFleet™ installation at the customer premises.2. Share the security whitepapers and installation / hardware requirements with the customers to ensure the smooth and stable installation.3. Troubleshoot / escalate the problems with PrintFleet™ DCA station / server at customer sites.4. Often monitor the PrintFleet™ server /station remotely and inspect physically in case of unprecedented problems.5. Take backup and collect logs to scrutinize the cause of the problems.6. Collect the raw data and convert into actionable intelligent data as required.7. Run and generate reports at any point of time, to and for any period as required for the use of assessment OR to present to customer.8. Create rules, users, and alerts to allow access to customized live dashboard view of the PrintFleet™, specific to the customer and user groups.9. Assign and create automated rules and alerts that are being routed to the designated representative to ensure prompt addressing to resolve the issue.10 .Assign and use different levels of built-in security, to restrict the miss use of data.

1. Communicating with clients at initial meet as pre-sales activity along with Key Account Manager to gain knowledge about actual fleet and qualifying the prospected customer of meeting the qualification requirements. 2. Initiating and requesting approvals for the site surveys, to pull the fleet data in compliance with customer’s data safety and security policies.3. Devising action plan for the survey team, and align the requirement details.4. Supporting in-filed survey team to gather max and accurate information of the customer’s environment and printing requirements.5. Preparing survey questioner to help surveyors to assemble detailed information of the customer’s printing behaviors.6. Conducting user interview to understand the specific document workflow and user needs.7. In combination of appropriate toolset (proprietary / different tools) to discover and extract print fleet information and monitoring of current print volumes and patterns based on customer’s existing environment.8. Retrieving current state data and requirements for MPS assessment analysis by using assessment management tools such as PrintFleet® RAK/DCA, in-map, questioners and detailed walkthrough survey. 9. Enlist and provide security white papers for the tools / software to be used during the process, and discuss & address their concerns if any.10. Assessing and evaluating the running cost of the customer’s current print environment, TCO analysis, and find the potential problem areas. 11. Assisting in designing the future state of with suitable devices, based on space requirements and specialized customer requirements. 12. Present the findings which will illustratively and figuratively identify the hidden costs associated with the current print environment.13. Coupled and assist the sales and IT solution team, in customer meeting where current and future state proposals / pre-proposal will be reviewed.

1. Communicate with staff/clients through a series of actions, either face to face or online.2. Suggest solutions as per customer requirements, maintain and troubleshoot the day-to-day problems.3. Technical and backup support to team members. 4. Provide support, including procedural, documentation, applications & software.5. Support new applications, and new user setups.6. Kept and maintains the history of the problems, at the customer site.7. Prioritize and manage several open cases at one time.8. Test and evaluate new technology, and train customers/users.9. Dealt with clients to gather the information required to diagnose the problem10. Find solutions to the problems and proposing the problem’s solution.11. Plan and implement future developments and undertaking project work.12. Work closely with other departments/organizations and collaborate with other staff.

1. Assists in the planning and implementation of projects.2. Supports in company training programs and the Learning Studio.3. Interacts with clients on to help resolve their problems.4. Resolves and/or escalates issues in a timely fashion.5. Mitigates team conflict and communication problems.6. Facilitates team meetings effectively.7. Supervises and maintains IT Equipments (Hardware/Software) information to meet customers/organizational needs.8. Suggests areas for improvement in internal processes along with possible solutions.9. Plans and facilitates regular team activities outside of the office.10. Keep up-to-date IT/Support department about the latest innovations.11. Provides warranty support solution(s) to the clients.