Rob Hapner Email & Phone Number

Basking Ridge, Nj, Us

Basking Ridge, Nj, Us

At Verizon Communications Inc., I serve as the trusted technical adviser to business customers, ensuring efficient connectivity and operations. As a key member of the sales team, I specialize in data solutions sales, offering expertise and guidance throughout the sales cycle. Responsibilities:Providing technical expertise and advisory support to customers and stakeholders.Driving revenue growth and nurturing client relationships.Designing and delivering advanced solutions, engaging customers throughout the sales process.Alignment with a specific account(s) and/or territory.Accountabilities:Designing technical solutions that meet prospect's goals.Collaborating with Sales to create requirements, proposals, and ROI models.Innovating solutions to address evolving customer needs.Leading wireless architecture development and customer workshops.Aligning IT strategy with customer business objectives.Monitoring emerging wireless technologies.Building ROI models to showcase solution value.Awards:Winners Circle Recipient 2019 & 2021

Basking Ridge, Nj, Us

In my role as the Data Sales Account Manager at Verizon Wireless, I held a quota-bearing position, responsible for regional data sales within National and Regional Enterprise Healthcare/Pharma and Insurance accounts. Key responsibilities included:Developing data opportunities leveraging vendor ecosystem expertise.Delivering value chain knowledge to maximize solution component expertise.Guiding innovation through internal processes and team collaboration.Cultivating relationships with customers, vendors, partners, and internal teams.Collaborating with GEMs, MAMs, and B2B Directors for regional data account penetration.Performance Highlights:Achieved data activations and exceeded performance goals and quotas.Promoted and sold data products and services effectively.Conducted successful sales meetings, enhancing customer relationships.Led industry trade shows and managed technical projects.Stayed updated on industry trends and competition.Customer Focus:Managed and expanded the customer base, reducing churn.Developed effective customer retention strategies.Collaborated cross-functionally to resolve issues affecting Data Sales.My tenure in this role allowed me to drive substantial data sales growth, fortify customer relationships, and maintain a keen awareness of market trends, contributing significantly to Verizon Wireless's success in the telecommunications industry.

Mountain View, California, Us

· Early US employee for Waze, reporting to the Director of Operations, focused on community outreach, marketing, product development and support.· Provided first line contact to the social network community via social media, email and forum feedback.· Conducted QA testing on iPhone, Android, Windows Mobile and Symbian devices, and web-based map editing tools.· Feature requests and defects were reported to development and tested prior to release.· Conducted live webinars to offer map editing training and to use as a forum to get valuable feedback from our community.

Waltham, Ma, Us

• Provided superior level of pre and post-sales technical support for proprietary server software packages at numerous Fortune 500, Am Law 100 and U.S. Government customer sites. • Provided product information, demonstrations and presentations on Onset’s software products.• Submitted and reviewed detailed PRDs for new and existing software products and services.• Implemented and managed all aspects of ASP subscription service involving customer website interaction, database management, finance, end-user customer support and product development.• Administered global corporate network consisting of multi-site firewalls, remote offices, IPSEC tunneling, co-located systems management, mobile users, and wireless service implementation.• Managed Exchange AD 2000/2003, Lotus Domino, enterprise anti-virus and anti-spam systems, network monitoring tools, server backups, virtual private networks, firewalls, and FTP and DNS servers.

Espoo, Southern Finland, Fi

• Developed and debugged Java, C++, InstallScript, and DOS batch files. • Built and released proprietary VPN management software packages for internal and external customers. • Administered source code repository using Visual Source Safe. • Designed and implemented R&D computer test laboratory. • Maintained accurate records for departmental purchasing as purchasing director.

Dallas, Tx, Us

• Designed, implemented and managed the TI-Santa Cruz intranet. • Provided phone and desk side computer support to onsite and remote staff. • Installed, analyzed, and supported Windows NT/2000 work environment.• Analyzed and implemented changes for LAN system projects.• Project manager for full site transition to a 24/7/365 helpdesk and support services. • Conducted Autonomous Maintenance.

San Francisco, California, Us

I played a pivotal role in training and developing store employees to provide exceptional customer service and meet sales targets, contributing to The Gap's success during my tenure.• New Hire Orientation: Introduced employees to company culture and policies.• Sales & Service Training: Taught customer service skills and sales techniques.• Product Knowledge: Ensured staff had in-depth knowledge of clothing lines.• Visual Merchandising: Instructed on store displays and planograms.• Loss Prevention: Trained on theft prevention and security procedures.• POS Systems: Educated staff on point-of-sale systems and cash handling.• Inventory Management: Taught inventory control and stockroom organization.• Team Building: Developed teamwork, leadership, and communication skills.• Training Material: Created and updated training materials and manuals.• Compliance: Ensured adherence to company policies and standards.• Performance Evaluation: Assisted in evaluating and mentoring employees.• Record Keeping: Maintained accurate training records and documentation.• Fashion Trends: Stayed informed about trends to assist customers effectively.

Philosophy

Aa, Liberal Arts

Semiconductor Processing Overview

Communications