Robert Harkins Email & Phone Number

United States

Lead the design, execution, and optimization of sales enablement programs, ensuring alignment with business objectives and enhancing sales team performance.● Lead the rollout of a use case-specific pitch certification program that increased pipeline up to 43%● Develop strategic initiatives to improve sales readiness, including training programs, playbooks, and process improvements.● Collaborate with cross-functional teams—sales, marketing, product, and post-sales—to create and deliver impactful enablement resources and tools.● Monitor program effectiveness through data analysis and feedback, driving continuous improvements to maximize sales productivity and success.● Collaborate with product and product marketing teams to ensure product readiness among the sales team.

United States

Led the management and optimization of the knowledge base for the Sales Enablement team, ensuring the delivery of up-to-date, impactful resources to enhance sales team effectiveness.● Developed and executed live and self-paced training improve sales readiness and productivity.● Partnered with sales, product, and training teams to design and maintain high-quality playbooks, sales documentation, and other enablement resources.● Analyzed data and feedback to drive continuous improvement of content, boosting sales performance and engagement across teams.● Collaborate with product and product marketing teams to ensure product readiness among the sales team.

United States

Managed and optimized the knowledge base for the Sales Enablement team, ensuring up-to-date resources to support sales teams and improve effectiveness, with an emphasis on target industries and audience groups, including higher education and construction.● Developed and implemented strategies for efficient knowledge between sellers sharing to enhance sales readiness and performance.● Collaborated with sales and product marketing teams to create and maintain high-quality sales documentation, playbooks, and resources.● Analyzed feedback and performance data to continuously refine content, driving better sales outcomes and team engagement.● Collaborate with product and product marketing teams to ensure product readiness among the sales team.

Bellevue, Washington

Led the development of beginner and advanced training programs, self-paced e-learning courses, and instructor-led workshops to improve product mastery.● Led the conversion of the customer education program to a completely virtual model due to the pandemic lockdowns and mentored the trainers as part of their upskilling to support virtual-only delivery.● Collaborated with cross-functional teams to align training content with business goals and user needs.● Mentored junior team members, providing guidance on instructional design best practices and content development.● Utilized deep product knowledge and instructional design expertise to deliver scalable, engaging training solutions for diverse audiences.● Served as mentor for onboarding product trainers.● Led the customer certification program and associated staff.

Bellevue, Washington

Delivered user-friendly training content to enhance Smartsheet proficiency and product adoption.● Developed engaging training materials, including instructor-led and self-paced courses to enhance user proficiency with Smartsheet.● Collaborated with subject matter experts to create accurate and relevant content tailored to various skill levels.● Simplified complex platform functionalities into user-friendly educational resources to support effective learning and improve product adoption.● Applied instructional design principles to ensure clarity, engagement, and usability across all training materials.

Bellevue, Washington

Delivered in-person and virtual Smartsheet training to customers, partners, and employees. ● Delivered standardized and custom product training to diverse audiences, improving user proficiency.● Developed instructional materials to support training programs.● Collaborated with product teams to incorporate new features into training.

Issaquah, Wa

Strategize, plan, and execute development and implementation of high-quality instructor-led training (ILT) for professionals working in the environmental field.● Lead line of business that resulted in doubled revenue year-over-year● Collaborate with instructors/subject matter experts to improve existing training curriculum, content, materials, assessments, etc. to meet learning needs by reviewing program evaluations, test results, and participant and manager feedback on training effectiveness● Organize projects appropriately to accomplish deliverables while adhering to scope and timeline● Design evaluation strategies and tools to determine whether desired outcomes are achieved● Strategize and assist with the development of new short courses● Proofread catalogs and web proofs for accuracy regarding course and program specifics, spelling, names, dates, times, grammar and punctuation● Coordinate activities associated with delivery of onsite and distance learning courses● Monitor the progress of the program and adjust as necessary to ensure success

Miami/Fort Lauderdale Area

Curate educational and entertaining museum exhibitions. Manage creation of video displays and interactive elements.● Utilize adult learning theories to create engaging and educational interactive products, including museum exhibitions, audio tours, and websites● Create evaluations, interpret the results, and use them to drive change in future products● Project manage museum exhibitions, up to four at a time● Script and write the storyline for museum exhibitions● Assist with the creation of storyboards● Develop and produce digital interactive content for exhibitions and web● Edit photos and videos for exhibitions and other projects● Create and manage content for sections of the organizational website● Develop live programming to accompany exhibitions (panel discussions, lectures, etc.), including creating an event series that saw an increase in attendance of 200-250% compared to similar programs● Coordinate programming series by assisting the folklorist with selecting artists to be featured, developing programming, and managing artists● Initiate and help maintain digital marketing initiatives through social media platforms● Select and manage contractors, including photographers, videographers, and programmers

Miami/Fort Lauderdale Area

● Curate exhibitions, including conducting historical research, writing scripts, selecting artifacts and reproductions, writing text panel and label copy● Develop and produce interactive content for exhibitions and web● Maintain the content for the organizational website related to the museum collection using a proprietary WYSIWYG editor● Edit photos and videos using Adobe Photoshop and Premier● Create and manage the traveling exhibitions program and execute contracts related to both incoming and outgoing shows. ● Assist with maintaining the three-dimensional object collection, including accessioning new acquisitions, updating and expanding PastPerfect and Library World database descriptions, storing and rehousing artifacts.

Miami/Fort Lauderdale Area

Manage facility operations during special events, weekends, and holidays. Provide tours of exhibitions and historic sites to groups of schoolchildren and adults. Assist with the development of curriculum, ensuring that it adhered to Florida state standards.

Master Of Arts (M.A.), History

Activities and Societies: Phi Alpha Theta, Department of History Graduate Student Association

Bachelor Of Arts (B.A.), History, Certification In Pre-Modern Studies

Activities and Societies: Phi Alpha Theta, drama club