Raphael Harris Iii Email & Phone Number

Atlanta Metropolitan Area

Participated in a 16-week technical training program focused on IT Fundamentals, Scrum, and Azure Fundamentals Skills learned: - IT Concepts and Technology: Comprehends notational systems, illustrate the basics of computing and explain the value of data and troubleshooting. - Infrastructure: Set up and install peripheral devices to a laptop/PC or secure a basic wireless connection. - Application and Software: Manage applications software, understand the various components of an operating system and explain purpose of methods of application architecture. - Software Development: Comprehend programming languages categories, interpret logic, and understand the purpose of programming concepts - Database Fundamentals: Able to explain database concepts, structures and purpose, as well as understands methods used to interface. - Security: Knows confidentiality, integrity, & availability concerns of secure devices and best practice methods.

33 Gilmer St Se, Sparks Hall, Atlanta, Ga 30303

- Worked directly under IIT (Instructional Innovation & Technology) Systems Support staff. - Resolved End User issues with Service Now Ticketing software and Intranet Best Practices.- Removing, adding and updating End User data on Active Directory utilizing standard Best Practices.- Creating new End User profiles utilizing PXE Boot.- Resolving End User issues with Remote Desktop.

25 Park Place, Georgia State University, Atlanta, Ga 30303

- General office support, sort and deliver mail, answer phones, run errands on campus, answer visitors’ questions, make photocopies, etc.- Registered foreign exchange students for a particular English proficiency exam.- Created concept of an online version of the particular English proficiency exam.

600 West Peachtree St Nw, Atlanta, Ga 30308

- Assisting in resolving Incidents using Remedy ticketing software. - Prepared and accounted for outdated and damaged IT Assets to be shipped.- Assisted Network Engineers with Cat5e cabling in Data Center.- Assisted Network Engineers with rebooting Switch (HP ProLiant series).

4700 North Point Pkwy Alpharetta, Ga 30022

- Promoted sales of Comcast Internet, voice and TV services through outbound phone-based contact with current customers. - Responsible for encouraging upgrades to services, prospecting and following-up with leads to attract new customers and promoting products and services. - Responsible for closing sales with new and existing customers and maintaining accountability for individual results.

6000 North Terminal Parkway, Atlanta, Ga 30320

- Provided custodial support services throughout the airport to maintain a clean, safe and professional environment for customers and staff.- Maintained restrooms, gates and concourses while safely applying and using all equipment, cleaning supplies and reagents.

3337 Buford Hwy Ne #340A Northeast Plaza, Atlanta, Ga

- Provided support to customers as needed.- Maintained the showroom by stocking and restocking all merchandise and books.- Kept the storefront clean and all clothing and merchandise neatly organized and shelved properly.

Bachelor Of Arts - Ba, Film & Media, Senior

Activities and Societies: Member of the Association for Information Systems (Georgia State University) - Student Chapter

Associate Of Applied Science (A.A.S.), Computer Support Specialist

Activities and Societies: Member of AITP - Atlanta Chapter

Tcc, Pc Repair And Network Technician, Help Desk Specialist

Activities and Societies: Member of Association of Information Technology Professionals - Atlanta Chapter

High School, Computer And Information Sciences, General

Activities and Societies: Member of FBLA