Participated in a 16-week technical training program focused on IT Fundamentals, Scrum, and Azure Fundamentals Skills learned: - IT Concepts and Technology: Comprehends notational systems, illustrate the basics of computing and explain the value of data and troubleshooting. - Infrastructure: Set up and install peripheral devices to a laptop/PC or secure a basic wireless connection. - Application and Software: Manage applications software, understand the various components of an operating system and explain purpose of methods of application architecture. - Software Development: Comprehend programming languages categories, interpret logic, and understand the purpose of programming concepts - Database Fundamentals: Able to explain database concepts, structures and purpose, as well as understands methods used to interface. - Security: Knows confidentiality, integrity, & availability concerns of secure devices and best practice methods.

- Worked directly under IIT (Instructional Innovation & Technology) Systems Support staff. - Resolved End User issues with Service Now Ticketing software and Intranet Best Practices.- Removing, adding and updating End User data on Active Directory utilizing standard Best Practices.- Creating new End User profiles utilizing PXE Boot.- Resolving End User issues with Remote Desktop.

- General office support, sort and deliver mail, answer phones, run errands on campus, answer visitors’ questions, make photocopies, etc.- Registered foreign exchange students for a particular English proficiency exam.- Created concept of an online version of the particular English proficiency exam.

- Assisting in resolving Incidents using Remedy ticketing software. - Prepared and accounted for outdated and damaged IT Assets to be shipped.- Assisted Network Engineers with Cat5e cabling in Data Center.- Assisted Network Engineers with rebooting Switch (HP ProLiant series).

- Promoted sales of Comcast Internet, voice and TV services through outbound phone-based contact with current customers. - Responsible for encouraging upgrades to services, prospecting and following-up with leads to attract new customers and promoting products and services. - Responsible for closing sales with new and existing customers and maintaining accountability for individual results.

- Provided custodial support services throughout the airport to maintain a clean, safe and professional environment for customers and staff.- Maintained restrooms, gates and concourses while safely applying and using all equipment, cleaning supplies and reagents.

- Provided support to customers as needed.- Maintained the showroom by stocking and restocking all merchandise and books.- Kept the storefront clean and all clothing and merchandise neatly organized and shelved properly.