Rachel Zilm Email & Phone Number

Dedicated and results-driven Regional Director of Operations with a solid background in project management, agile planning, team leadership, and client relations. Overseeing a diverse team of 70 direct reports across 13 offices in Oregon and Washington, I excel in fostering collaboration and implementing effective communication strategies to drive performance and achieve organizational goals. My expertise lies in streamlining operations, implementing revenue-boosting initiatives, and aligning SOPs and reporting structures to enhance efficiency and productivity company-wide.Skilled in utilizing a range of tools including Jira, Google Sheets, and Microsoft Project, I have a proven track record of leveraging technology to drive operational excellence and build lasting client partnerships. With a keen focus on continuous improvement, I am committed to staying ahead of industry trends and best practices to deliver innovative solutions and drive sustainable growth.In my previous role as a Mortgage Loan Officer, I managed the submission of over 100 mortgage loan applications, providing clients with optimal loan options while fostering a collaborative team environment and staying abreast of industry developments.Educationally, I hold a Certificate in Project Management from the University of Oregon and an Award of Completion in Certified Scrum Master from the Master of Project Academy. Currently pursuing CAPM certification from PMI, I am dedicated to ongoing professional development and enhancing my skill set to drive success in every endeavor.

• 

  University Of Oregon

  Project Management