Rick Haywood Email and Phone Number
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Senior Project Manager, Program Manager I am a Senior Project and Program Manager with 25+ years of proven success implementing IT solutions for enterprise organizations in the telecommunications, security, and healthcare sectors. My expertise includes project rescues, building PMOs, establishing project methodologies, software delivery, process improvement, and change management.I am a decorated US Army veteran and strong leader with proven abilities to build strong relationships while fostering collaboration and open communication. I have led high-performing, cross-functional, geographically dispersed teams of up to 60 direct and indirect reports, and have delivered project and program initiatives from $500K to $200M.My career highlights include: Project Engineering: Architects, designs, and scopes technical projects, releases, and changes for multi-million-dollar technology initiatives. Aligned scope, resources, and timelines to establish and implement project plans. Project Management: Oversaw the delivery of up to 100 technology projects annually, including software development, implementations, POS changes, website changes, mobile applications, technology roll-outs, and customer experience. Team Leadership: Built, led, and developed high-performing teams of up to 60 direct and indirect reports. Established and implemented standardized policies and procedures to improve project deliverables. Championed success among teams by advocating for tools, resources, and training to maximize performance and optimize outcomes.Financial Management: Forecasted, developed, tracked, and managed project budgets up to $200M per year.Risk Management: Conducted in-depth risk analyses to identify strategies to reduce and mitigate risks while protecting company interests and assets. Proactively identified and removed roadblocks and impediments.Updated 9/10/23
Kubota Tractor Corporation
View- Website:
- kubotausa.com
- Employees:
- 899
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Pmo ManagerKubota Tractor Corporation Jan 2024 - PresentGrapevine, Texas, United States
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Senior Manager | Director | Program Manager | Project ManagerSeeking A New Opportunity Jun 2023 - Jan 2024Dallas-Fort Worth Metroplex -
Senior Manager, Technical Project ManagementT-Mobile Apr 2018 - Jun 2023Bellevue, WaServed as the Senior Manager and led a team of eight to 15 Technical Project Managers who delivered 100+ critical projects each year, including point of sale, web application, mobile app, and IVR. ● Architected project plans, timelines, and roadmaps to establish key milestones and deliverables for over 100 projects annually, with project budgets exceeding $200M annually. ● Delivered signature projects on time, within scope, and under budget, including the Buy Online Pay In Store (BOPIS) and Cross Channel Returns (CCR) projects in 2022.● Forecasted, developed, and tracked budgets for an extensive portfolio of projects totaling $200M per year. -
Group Project ManagerT-Mobile Oct 2016 - Apr 2018Bothell, WaServed as the Group Project Manager focused on web, customer care, and retail projects, including new software development, mobile app enhancements, product support, and new customer-facing product launches. ● Managed the launch of a mobile application placard that integrated with the customer’s account and delivered marketing offers based on customer history and stored preferences. ● Spearheaded the Team of Expert program efforts that transformed customer care, boosted customer satisfaction scores by 25% immediately following implementation, and earned multiple JD Power awards.● Collaborated with cross-functional leaders to innovate a customer care experience that allowed customers to access a small group of up to five experts assigned to their accounts. ● Delivered a program that unified technology to integrate with customer accounts, which standardized customer experiences across all communication channels, including the T-Mobile website, mobile app, and phone support.
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Sr Project ManagerT-Mobile Jan 2015 - Oct 2016Bellevue, Washington, United StatesServed as a Senior Project Manager focused on the initiative to deploy tablets to in-store Sales Representatives. ● Managed up to nine projects simultaneously to deliver tablets to 2500 retail stores, including project planning, scoping, forecasting, budget management, documentation, communication, and tracking.● Coordinated cross-functional efforts to create a home-grown portal that fit the retail experience, which streamlined the sales process and customer experience for in-store transactions and interactions. ● Planned and led the migration from an SAP architecture to the MobileIron solution for all tablets.● Delivered more than 10,000 tablets to retail stores and championed the adoption of new technology tools, which transformed the adoption rate from 12% during the past wave to more than 80%.
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Project ManagerAt&T Dec 2013 - Dec 2014Seattle, Washington, United StatesServed as the Project Manager over small indoor cell site builds and machine-to-machine modem installations. ● Led the installation of 60+ cell sites in indoor manufacturing facilities across Arkansas, Ohio, and Pennsylvania.● Deployed the first machine-to-machine modems that allowed for connex tracking and tracking of construction and agricultural equipment, which significantly decreased theft and lost assets. -
Project ManagerAt&T Mar 2013 - Aug 2013Arlington, WaServed as a Senior Project Manager for T-Mobile and created the very first small business web portal for the company.● Spearheaded the groundbreaking project to implement the first small business web portal that jumpstarted a new line of business and increased the number of small business customers by 500% within a few weeks.● Launched the first soft telephony product for small business customers, which netted over $1M in the first year. ● Coordinated groundbreaking collaboration between T-Mobile and Deutsche Telekom, a global telecom partner.
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Senior Project ManagerT-Mobile Jun 2012 - Jan 2013Bellevue, WaServed as the Project Manager over small indoor cell site builds and machine-to-machine modem installations. ● Led the installation of 60+ cell sites in indoor manufacturing facilities across Arkansas, Ohio, and Pennsylvania.● Deployed the first machine-to-machine modems that allowed for connex tracking and tracking of construction and agricultural equipment, which significantly decreased theft and lost assets.
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Director, Business Sales PmoAt&T Feb 2008 - Mar 2012Redmond, Washington, United StatesServed as the Director of Business Sales PMO and led a high-impact team of Project Managers who oversaw projects related to mergers and acquisitions, executive initiatives, and sales technology. ● Managed a portfolio of more than $60M annually. ● Served as the release captain for 13 releases per quarter related to business sales. ● Directed programs pertaining to the mergers and acquisitions of Edge Wireless, Dobson Telecommunications, and Alltell, including system integrations, data migrations, and engineering customer experiences.
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Program ManagerProvidence Health & Services Oct 2006 - Feb 2008Renton, Washington, United StatesFollowing the loss of 365K patient records, engaged by external global auditiors (PWC) to create the security PMO and oversee the implementation of the security projects to solve the causes of the loss and blunt potential lawsuits. Among the solutions delivered were: A white list/black list for outgoing servers that resulted in cutting all inappropriate web activity Keystroke and site monitoring Tracking of laptops Geo fencing of the use of applications by usersCreated a new system of backing up customer data and sending to Iron Mountain. Business processes creating protocols for security breeches. -
Sap Project ManagerIntermec Aug 2005 - Sep 2006Greater Seattle AreaProject managed a SAP global implementation across 14 countries and 5 legacy ERP systems. -
Director, New Services And Network Capabilities PmoAt&T Wireless Services Apr 2003 - Dec 2004Redmond, Washington, United StatesLed a PMO group of 55 managers and project managers. Delivering more than 75 projects a year that were telecommunications engineering or software development focused. Created a pull system of portfolio management that pruned the old projects out of the system and allowed for quicker project implementation. This resulted in increasing the delivery of projects from 50 to 75 annually or a 50% increase in delivery overall.
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Army OfficerUs Army Sep 1988 - Sep 1995Demonstrated leadership with many different roles such as tank platoon leader, scout pleader, tank and cavalry troop executive officer (2nd in command), operations staff officer, and serving in tactics instructor positions for the branch.
Rick Haywood Skills
Rick Haywood Education Details
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Political Science -
Armor And Cavalry Officer Advanced CourseMilitary Operational Art And Science/Studies
Frequently Asked Questions about Rick Haywood
What company does Rick Haywood work for?
Rick Haywood works for Kubota Tractor Corporation
What is Rick Haywood's role at the current company?
Rick Haywood's current role is Senior Project Manager | Director of PMO | Program Manager | Project Management Leader | Coach and Mentor.
What is Rick Haywood's email address?
Rick Haywood's email address is rh****@****ail.com
What is Rick Haywood's direct phone number?
Rick Haywood's direct phone number is +142563*****
What schools did Rick Haywood attend?
Rick Haywood attended Brigham Young University, Armor And Cavalry Officer Advanced Course.
What skills is Rick Haywood known for?
Rick Haywood has skills like Leadership, It Strategy, Team Building, Information Technology, Consulting, Technology, Business Transformation, Requirements Analysis, Sdlc, Sharepoint, Pmo, Data Center.
Who are Rick Haywood's colleagues?
Rick Haywood's colleagues are Ripan Ripan, Gerald Corder, Amber Fredricks-Crist, Patrick Oreilly, Darius Babineaux, Satya Ranajan Behera, Romeo Salas Jr..
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Rick Haywood
San Francisco, Ca3gmail.com, citigroup.com, citi.com -
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3gmail.com, sbcglobal.net, buyersproducts.com6 +144085XXXXX
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2jonesperformance.com, jonesperformance.com
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