Rebecca Baer Email & Phone Number

Eden Prairie, Mn

Analytical review and distribution of report information to management and colleagues to maintain performance requirementsAppointed to handle claim escalations and oversee appeal processing timelines and communicationCollaborated with management to source and develop a new colleague training process to improve retention and performanceMaintained compounding claim load while assisting the team, satisfying all client guarantees

Eden Prairie, Minnesota, United States

Medically managed short-term disability claims, making decisions within duration control guidelines and plan provisionsSustained a 99% accuracy performance guarantee per client contractSelected to partner with Operations to assist 3 separate clients with system process, troubleshooting, and implementation of [NY and NJ] statutory leave benefit introductionFacilitated return to work negotiations via claimants’ medical providers and client employer

Eden Prairie, Minnesota, United States

Focused on maternity STD, statutory PFML, FMLA and client parental leaves, including monitoring and communicating benefit payDelivered exceptional customer service to clients conveying benefit information and requirements clearly, and actively listening to concernsSpearheaded administration and monitoring of applicable statutory benefit coordination within the disability team, providing expertise and guidance

Eden Prairie, Minnesota, United States

Medically manage FMLA claims within federal guidelinesMaintained 99% accuracy, including timely decisions, allowing for increased claim load responsibilityRefined benefit and medical knowledge and comprehension

Eden Prairie, Minnesota, United States

· Emphasis on assisting team members while remaining focused on business needs.· Multitask and prioritize, maintaining organization in a fast-paced environment.· Responsible for onboarding processes: recruiting, new hire paperwork and conducting orientation.· Ownership of store-wide training communication, tracking, and overall metrics.

Grand Forks, North Dakota, United States

East Grand Forks, Minnesota, United States

· Refined relatability and adaptability to maximize customer service and meet business needs.· Excelled in a team setting while completing individual job functions, tasks, and responsibilities.· Ability to maintain a calm demeanor with a diverse array of people.

Grand Forks, North Dakota, United States

· Created training manuals, weekly schedules, team-building exercises, and conducted reviews.· Orchestrated communication between students/peers, other facilities and full-time management.· Met conflict resolution head-on; approached each on a situational basis to find best solution.