Rigo Herrera Email & Phone Number

Calgary, Alberta, Canada

Offering personal and small business tax services, including corporations, partnerships, or sole proprietors. Family owned and operated, with locations in Calgary and Okotoks, but can work remotely with clients all over Canada. We work hard to adapt to your own workflow, whether you keep boxes of invoices/receipts, spreadsheets, or use cloud based accounting software, we work with you, not against you. We are more than accountants, we pride ourselves on being trusted advisors, partners, and friends to our clients. Let us help cut through your obstacles, so you can forge your own path.

Calgary, Alberta, Canada

- Co-owner and founder with spouse, operating locations in Kincora and Evanston.- Hired qualified staff members who fit the team and desired work environment.- Employed 4-6 staff full-time.- Completed accounting duties (Bookkeeping, Payroll, Tax Preparation).- Planned activities/field trips and created meal plans.- Created branding and printed marketing materials (signs, flyers, business cards).- Maintained online social media presence and promoted our services.- Conducted interviews with prospective clients and addressed questions/concerns.

Okotoks, Alberta, Canada

- Assisted with bookkeeping and tax preparation duties during tax season- Completed personal (T1) and small business (partnership/proprietorship) tax returns- Installed and maintained accounting software (Quickbooks, Sage, Profile)- Deployed and configured workstations and servers- Managed antivirus and backup solutions- Administered network services (Router, Switch, WiFi, Firewall, VPN)- Installed and maintained printers/scanners- Managed email deployment and configuration- Resolved day-to-day incidents on-site or remotely, as needed

Calgary, Alberta, Canada

- Exceeded sales targets from the start, sold 18 vehicles in the first month- Top performing salesperson with 15-20 sold/mo (quota was 10)- Greeted and assisted customers shopping for new or pre-owned vehicles- Discovered customer needs and suggested the right vehicle for their lifestyle- Presented vehicles in a professional manner to create high levels of trust and satisfaction- Studied the competition to explain advantages of the Toyota brand and vehicle lineup- Built long-term relationships with customers and demonstrated expert product knowledge- Created an enjoyable and memorable purchasing experience that was caring and respectful

Calgary, Alberta, Canada

- Handled day to day support incidents on-site or remotely as needed.- Documented incidents using CRM software (ConnectWise) and published support materials.- Implemented fully managed cloud backup and antivirus solutions (Acronis/Barracuda).- Represented the company at marketing meetings (Business Network International).- Maintained social media presence and created marketing materials.- Administered consultation services for prospective clients.

Calgary, Alberta, Canada

- Published online support materials for level one support staff, such as troubleshooting trees.- Trained level one support staff on new products or processes as needed.- Maintained online support materials (internal and external) for hardware products.- Supported level one staff directly over live chat, and took over elevated calls on a daily basis.- Identified problems in support processes and troubleshooting trees, and corrected them as needed.

Calgary, Alberta, Canada

- Used diagnostic tools to diagnose complex networking and Internet connection issues for commercialclients.- Resolved customer concerns and complaints regarding disruption of services.- Provided technical assistance for commercial services such as web-hosting and static IP's.- Assisted clients in configuring advanced networks from home businesses to independent ITcompanies.- Educated customers on the setup of email clients and website services hosted by Shaw.

Calgary, Alberta, Canada

- Aided residential clients over the phone in resolving technical issues with Internet, TV, and phoneservices.- Resolved customer concerns and complaints regarding disruption of services.- Educated customers on the proper setup and use of products and services provided by Shaw.- Promoted Shaw products and services, providing greater service to customers through sales.

Bachelor Of Business Administration - Bba, Accounting And Economics, 3.9 Gpa

Information Technology, It Computer Systems Major, 3.7 Gpa