Rhea Aimee Talbot Email & Phone Number

Warrington, Gb

Manchester, Greater Manchester, United Kingdom

3 Hardman Square, Spinningfields, M3 3Eb

As part of the Finance and Payments team I am the lead advisor on a queries email inbox, responsible for answering finance queries within agreed service levels and liaising with insurers and other parts of the business..· Subject matter expert, answering all queries around payments, direct debit instructions and credit agreements for an office of 300 staff.· Chosen as work-stream owner, responsible for managing the workload and ensuring all emails are answered within agreed… Show more As part of the Finance and Payments team I am the lead advisor on a queries email inbox, responsible for answering finance queries within agreed service levels and liaising with insurers and other parts of the business..· Subject matter expert, answering all queries around payments, direct debit instructions and credit agreements for an office of 300 staff.· Chosen as work-stream owner, responsible for managing the workload and ensuring all emails are answered within agreed timescales.· Produced training documents and ‘how to guides’ to upskill colleagues· Multi skilled, supporting other parts of the finance team with email queries, administration tasks and updating customer documentation.· Started this role as part of a team to clear backlog inherited from previous offices, working towards tight deadlines and a high volume of work with minimal training whilst still ensuring accuracy of work.· Completed all activities in regards to setting up a new function, designed and test new processes, provided feedback to stakeholders and upskilled colleagues. Show less

Bristol, United Kingdom

Attended regular weekly meetings with key stakeholders to feedback results and to communicate future plans- Responsible for coordination all activities for a year group of students, including scheduling and resource planning of tutors, organising all elements of overseas trips, from planning and booking to acting as a point of contact for the students whilst they were overseas.- Planned and organised a summer school, responsible for budgeting, liaising with students and organising… Show more Attended regular weekly meetings with key stakeholders to feedback results and to communicate future plans- Responsible for coordination all activities for a year group of students, including scheduling and resource planning of tutors, organising all elements of overseas trips, from planning and booking to acting as a point of contact for the students whilst they were overseas.- Planned and organised a summer school, responsible for budgeting, liaising with students and organising resource, ensuring correct staff to child ratios were in place.- In this role I often dealt with young people and vulnerable adults, I used empathy and excellent communication skills to support them in challenging situations. I gained a reputation for being people person who was able to positively impact our clients emotions in times of need.- Teaching students, leading singing lessons- Provided hospitality for events.- Increased social media presence, introduced video blog as a means of advertising and also a method of communication with parents. Show less

Salford

Responsible for PA and administrative duties, alongside communication with clients.- Dealing with the public over the telephone, face to face and over email.- Worked alongside the accountancy team to bank physical cash, organising expense claims and keep track of income and spending.- Produced daily management information reporting to communicate financial status to stakeholders.- Introduced improved procedures to increase efficiency- Producing letters and client… Show more Responsible for PA and administrative duties, alongside communication with clients.- Dealing with the public over the telephone, face to face and over email.- Worked alongside the accountancy team to bank physical cash, organising expense claims and keep track of income and spending.- Produced daily management information reporting to communicate financial status to stakeholders.- Introduced improved procedures to increase efficiency- Producing letters and client correspondence. Show less

National Diploma, Musical Theatre, Distinction

First Diploma, Performing Arts, Distinction