Rhea Amos Bravo, Mba Email and Phone Number

• Founded and secured non-profit 501(c)(3) status for theatre company, Pandemic Collective• Devised and produced twenty-five immersive theatrical productions, (and counting!)• Implements effective business strategies, thinking outside of the box to reduce costs by 3-5% each year through process improvement and waste reduction initiatives• Markets and coordinates each event, (as a result, each of our events hit the goal of being at 80% or above capacity) • Hits revenue goals for bar and ticket sales for every show since February of 2014• Created an education program that empowers young artists to create and produce their own immersive work, engaging over 300 students in the Denver Metro area

• Focus: healthcare strategy/operations, process improvement, business architecture, change management• Proven expertise in spearheading the successful implementation of online scheduling solutions for specialty medical departments, optimizing operational efficiency, and elevating patient experiences• Adept at collaborating with cross-functional stakeholders to ensure strategic alignment and drive organizational objectives• Recognized for delivering actionable insights and identifying opportunities for continuous improvement, contributing to operational excellence and fostering organizational growth• Strategically utilizes Agile and Lean Six Sigma methodologies to solve complex challenges and drive transformative change in the healthcare industry and beyond

• Oversaw the operations of two medical clinics within the Denver metro area• Analyzed data pulled from Epic and PowerBi to implement workflow and process improvements, boosting patient satisfaction scores by 15% and appointment access scores by 35% in 2021• Improved the waiting room satisfaction rate of the Smoky Hill Medical Office team by 15% by streamlining the check-in and rooming processes• Acted as Workplace Safety Lead, reducing injury incidents at my sites to zero reported injuries from 2020-2021

• Created, built, maintained, and tracked the performance of accurate clinician schedules and Epic templates for an average of 75 medical providers in the Colorado region• Coordinated a template building committee of ten dynamic Access and Systems Consultants to create over 175 templates, implementing a quality assurance review plan with a 0% error rate • Implemented a pilot version of the scheduling software Lightning Bolt for clinicians and the leadership team of the Smoky Hill region in 2018, and launched this interface at every KP Colorado location in 2019• Trained team members and clinic leadership on how to extract data from Lightning Bolt, with the goal of providing exemplary service to the communities that Kaiser Permanente serves

• Developed, planned, and executed over 50 patron retention and engagement initiatives, increasing subscription sales by 20%• Trained, scheduled, and supervised a staff of box office attendants, house managers, and bartenders; increasing the patron services satisfaction score by 56%• Piloted and launched two ticketing softwares with a 0% ticket order error rate

• Maintained a professional office environment focused on providing exceptional customer service• Boosted customer satisfaction ratings by 25% by developing a personalized client retention program• Reduced administrative expenses by 10%• Oversaw the company’s community benefit program that provides free and discounted services to over 200 low-income residents of Southern Colorado during my tenure