I’m Rhea, and I bring a diverse background with 14 years of experience across Virtual Assistance, HR/Recruitment, and Customer Service. My career has been defined by a commitment to excellence and a passion for supporting both clients and teams.As a Virtual Assistant, I’ve honed my skills in managing administrative tasks, organizing data, and facilitating smooth operations.As an HR/Recruiter, I have developed a keen eye for talent. I have successfully managed recruitment processes, onboarded new employees, and cultivated a positive workplace culture. My focus on finding the right fit for each role and nurturing employee relations has been instrumental in driving organizational growth.Additionally, my 7 years in Customer Service have equipped me with strong communication and problem-solving skills. I excel in handling customer inquiries, resolving issues, and ensuring a high level of satisfaction.With a strong foundation in these areas, I’m dedicated to delivering top-notch support and contributing to the success of my team and the organization. I look forward to leveraging my experience to continue making a positive impact.
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Virtual AssistantTawk.To Jun 2023 - Jul 2024United Kingdom⦁ Cater to customer inquiries through chat and email⦁ Place orders through Shopify and the seller’s website⦁ Chase suppliers and follow up with the status orders⦁ Sent customer requests such as invoices, warranty requestsand more -
Human Resources Recruitment ConsultantEnergize Recruitment Apr 2020 - May 2023Australia⦁ Sourcing of candidates through LinkedIn and other platforms⦁ Screen candidates⦁ Conduct initial interview⦁ Relay details of the applicant's interview⦁ Prepare formatted CVs for candidates⦁ Do reference check⦁ Schedule meetings and interviews with clients⦁ Provide feedback after the interview
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Appointment SetterElite Aerospace May 2018 - Feb 2020United States⦁ Make outbound calls to potential clients to schedule appointments with the closers ⦁ Enter appointment details into the company’s spreadsheet accurately ⦁ Prepare reports on the number of appointments scheduled ⦁ Stay updated with company products, services, and procedures to provide accurate information to clients
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Virtual Assistant / Web ResearcherMarketing By Reach Jan 2016 - Mar 2018Australia⦁ Manage client’s calendar and meetings ⦁ Organize client’s email ⦁ Create flyers/ads using Canva ⦁ Post flyers/ads on Facebook page ⦁ Conduct web research
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Travel ConsultantSophi Jun 2014 - Dec 2015Philippines⦁ Confirm hotels to make sure that the customer's reservation is all set before their travel date ⦁ Send email confirmation to customers ⦁ Check for any special request from the customer and make sure that the hotel receptionist will take note of it
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Residential Billing (Subject Matter ExpertTelstra Powered By Teletech Apr 2013 - Apr 2014Philippines⦁ Do sup calls or escalation calls ⦁ Assist agents with inquiries ⦁ Send EOD report to the higher management
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Risk Management Analyst (Jp Morgan Chase)Aegis People Support Feb 2010 - Apr 2013Philippines⦁ Assist calls for fraud transactions ⦁ Close Credit Cards and send them new ones ⦁ Block/unblock credit cards for any suspicious activities
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Quality Evaluator / Customer Service RepCebu Global Teleservices Jan 2009 - Feb 2010Philippines⦁ Received inquiries about their membership ⦁ Process cancellation ⦁ Evaluate sales calls
Rhea B. Education Details
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Business/Commerce, General
Frequently Asked Questions about Rhea B.
What is Rhea B.'s role at the current company?
Rhea B.'s current role is Virtual Assistant at tawk.to.
What schools did Rhea B. attend?
Rhea B. attended Kabankalan Catholic College.
Not the Rhea B. you were looking for?
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Rhea Joy B. Figueroa, RPm, CHRA, MBA
Philippines
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