Rhea Toro Email and Phone Number

Hi there, good day! I have over 10 years of professional experience as a customer service representative in the call center industry. I experienced dealing with different customers who were angry, frustrated, worried, and afraid. Building an emotional connection is not easy, and it is even harder when there are no physical cues to follow. I've demonstrated success in responding to customers by providing accurate information promptly. Not only that, I always make sure that I address all of the customer's concerns without lacking empathy. I'm confident that my exceptional oral and written communication skills, matched with great customer service, will make me an asset to your company. Moreover, I work as a virtual administrative medical assistant, and my task is to verify the eligibility and benefits of the patients through phone calls, IVR, and EHR, schedule appointments per the recommendation of the doctor, call patients for appointment confirmation, and send referrals to the appropriate provider via fax. As a customer service representative and virtual medical assistant, I'm confident I can do anything I put my mind to. I work quickly and confidently because I love what I do. Thank you for this great opportunity! Have a blessed day! talk soon.