Robert Headley Email & Phone Number

Houston, Texas, United States

Denver, CO, US

Mean Burger is a counter service restaurant specializing in gourmet hamburgers and French fries. We offer 21 different specialty burgers along with Chicken Sandwiches and Specialty fries. We offer online ordering at www.mean-burger.com as well as delivery through nationwide delivery providers DoorDash, Uber and GrubHub.

Pfäffikon, Schwyz, CH

Customer Solutions Manager

Hedehusene, DK

DSV is a provider of forwarding and logistics services, specializing in intercontinental air and ocean and associated supply chain management.Regional IT Customer Systems Lead, Americas – Responsible for the implementation of DSV’s proprietary Track and Trace, Order Management and PO Management tools including electronic billing and 3rd party Oil & Gas.

Hedehusene, Capital Region, DK

Work with the Customer Systems Support & Maintenance ("Run") team to ensure that SLAs are followed; with the Customer Systems Development ("Build") team to ensure that what is being built matches customer requirements and collaborate with Customer IT Solution Consultants of other regions to identify global product trends and business needs.Cover the IT.

Marseille, Provence-Alpes-Cote d'Azur, FR

• Corporate Solutions LeadResponsible for managing the IT relationship between the business, the operation and the customer within the energy sector by addressing internal and external IT needs by implementing solid IT.
• Business and Operational support acting as liaison between IT and the Business/Operation using C2C application.
• Adhered to aggressive project delivery timelines. Collaborate with cross-functional teams effectively.
• Direct relationships with customers supporting direct initiatives from reporting needs to technical support.
• Implemented Project Slide Deck that included all existing projects that went out to all customers weekly.
• Created custom system flow diagrams and SOW’S to maintain alignment with final solution delivery.

Denver, CO, US

• ASP Global Services is a leading provider of software-as-a-service (SaaS) supply chain execution (SCE) solutions to third-party logistics providers (3PL), mid-market companies and divisions of the Global.
• Adhered to an aggressive project delivery timeline.
• Travel onsite at customer request for full customer training experience. (2 -3 days).
• Responsible for creating training materials and feature specific user guides for mobile apps, web based and client based applications.
• Product Development Resource - Enhancements to the Standard solution.
• Professional Services Resource – Development resource for Custom solutions.

Denver, CO, US

• Reporting directly to the CEO; responsible for a team of 5 technicians supporting customer related issues within our flagship software products. Responsible for overall customer satisfaction including support.
• Provide guidance and support to 5 direct reports covering all areas of standard employee management including annual reviews, mentoring, delegating tasks, as well as technical and professional guidance.
• Increase customer support quality by implementing direct interactions with customers when support tickets are escalated allowing for customers needs to be addressed accordingly and to their satisfaction while.
• Established a comprehensive internal knowledge base of previously solved support tickets with key word search and resolution for immediate customer impact resulting in faster times to resolve and less cross functional.
• Within the first 5 months of tenure, designed and implemented new support processes that enable the aging of support tickets from 8 months to 7-10 days, which exponentially increased customer confidence in support.
• Internal Support- Assist Professional Services team with system implementations, requirements gathering and quoting customer requests when submitted as support tickets.

Los Angeles, California, US

• Business Analysis –J2 utilized an outdated credit card based billing system with limitations on the use of alternative payment methods. With the push for international expansion it has become a priority to replace the.
• Project Management Plan, develop, manage, and participate in simultaneous project initiatives. Strategic alignment of Technology Innovation with business goals, establishing business partner relationships.
• Product Management –Technical Product Manager for current billing system working with various business units to insure the continued stability of the current billing system when changes are requested or unforeseen.

Chicago, Illinois, US

• Director of IT reporting directly to the CEO. Hires/terminates direct reports, coordinating and managing a staff of 2 Programmers, a Project Manager and a Network Administrator together supporting 85+ users both local.
• Technical Support – for a myriad of technical issues involving both software and hardware including training support for all internally developed systems specifically the third party system known as PFLM which was the.
• Business Continuity – Develop, implement and test the effectiveness of the disaster recovery plan from a systems level all the way through to a departmental level.
• Sarbanes-Oxley - Ensure that procedures are in place to comply with the record keeping and disclosure requirements of the Sarbanes-Oxley Act (SOX). Created an internal application that tracked all change management.
• Cost Control – Responsible for reducing IT related expenditures including T-Mobile account by eliminating several unused mobile lines cutting the overall T-Mobile bill by half. Hired high level Network Administrator to.

Westlake Village, CA, US

• Manager of a 4 Person Technical Team reporting directly to the CIO. Hires/terminates direct reports, trains staff and supervises the technical support efforts for the Operations Department.
• Lead Developer for our proprietary software PFLM. A very robust Premium Finance/Warranty loan servicing system which has been the industry standard for over 25 years.
• Responsible for customizing the application based on customers requests. Results oriented working with customer to create detailed software change request document. Estimated cost for programming change requiring.
• Supports VP of Marketing for Sales Demo of our products to potential clients worldwide.
• Worldwide Trainer including product installation and customization at the client site from a source code level including follow-up support after installation. Over time, perfecting the ability to communicate to a wide.
• Manager of the Tech Support Group, handling and distributing tech support tasks related to all customers’ enhancements and bug fixing requests.

• CUB is the sister company to Market Street Mortgage (See below).
• Managed the downsizing of CUB from an IT perspective.
• LAN/WAN and Network Support.
• Planned and coordinated the acquisition and installation of all computer equipment.
• Performed installations and de-installations of systems for all the branches in the western division.
• Trained and supported users in all IT related areas.

US

• Lead programmer working on an integration project using Clipper 5.3. The goal of this project was to take data from the front end loan setup system to the back end loan servicing system via a flat file integration.
• Responsible for creating and supporting my own software for a variety of needs company wide.
• Reported directly to CIO.