• Successfully completed a 21-week training program to obtain securities licenses Series 7 & 63 while working in a customer service position and learning internal operating systems.• Maintain a 90% of personal performance scores for each quarter based on client survey feedback.• Exceeded Expectations every quarter and was part of the top 10% of the department in the second quarter of 2020.• Continuously provide white glove customer service to clients, keeping their best interest in mind and creating solutions based on heavy research client connection.• Multi-task daily in a fast paced environment while utilizing various systems to best resolve client issues.• Provide custom solutions in order to best accomplish their needs pertaining to account specific inquiries. • Maintain a base knowledge in international markets and economic conditions to best education clients.• Proactively sought membership in company group TDAP (TD Ameritrade Professionals) to work on side-projects and company event coordination to create an engaging community with internal employees.• Proactively engage and lead in problem solving huddles to create the best client and associate experience.

• Served food and beverages while guests enjoyed sporting events on 1 of our 48 televisions. • Provide enjoyable knowledgeable service to guests while supporting managers and fellow employees.• Trained new employees and maintained a mentor for existing employees.• Exceeded expectations every week through sales and the loyalty program.

• Design and engineer the marketing campaign for Blue Sky Funding, including social media accounts.• Schedule events and coordinated with local event planners to gain more exposure to Blue Sky and network with professionals. • Create marketing materials and designed merchandise.• Analyze current processes and develop more efficient procedures.

• Sales Associate at Express Inc. Mastering Express' Moto GUEST: Greet, Uncover, Engage, Suggest and Thank• Cashier trained, online orders, sales of clothing, customer satisfaction.

• Promoted to manager from crew member within 7 months of employment.• Plan and oversee fundraisers, initiated a program that standardized employee training, customer service.• Assist in the on-boarding process for new hires.• Worked closely with the restaurant owner to analyze market trends and pricing.