Ryan Heard Email & Phone Number

Washington, Dc, Us

Montreal, Quebec, Ca

• Configure & Manage Network Security Devices• Configure & Manage of all government supporting network security devices & policies (firewalls, ACLs, whitelists, black lists, RAIDs, etc.) • Perform redundancy & load balancing measures for network security devices• Management of entire Mcafee Security System Centralized Server and Service Delivery• Manage company resource allocations by licensing status• Managed risk mitigation through company policy and federal compliance regulations (FISMA)

Bethesda, Md, Us

-Monitor CCTV surveillance cameras for suspicious & illegal activities-Conduct Theft/Fraud investigations with appropriate security detection software and hardware to help mitigate financial & asset losses-Investigate & monitor external behavior regarding malicious intruders-Carry shipping and receiving duties to organize and meet the demands of Marriott guests or associates-Conduct office clerical duties using Marriott International MS Shift security software to carry out foot patrols, incident reporting regarding guests, and document and report logging-View and analyze physical security logs for incident awareness and to maintain company security policies

Herndon, Va, Us

• Demonstrated administrative responsibilities on company user windows machines These duties were relevant to my administrative access to assist company user account login permissions or in situations where company users were locked out of their accounts.• Demonstrated both customer & user satisfaction through hardware and software troubleshooting. These troubleshoots were in relation to changing out RAM for better PC performance, swapping out hard drives for up to date ones, and configuring & installing operating systems on new company machines • Provided helpdesk/tech support for all company remote management staff related to email phishing attacks, picture file issues, and mobile device management • Demonstrated administrative responsibilities on company user windows machines These duties were relevant to my administrative access to assist company user account login permissions or in situations where company users were locked out of their accounts.• Demonstrated both customer & user satisfaction through hardware and software troubleshooting. These troubleshoots were in relation to changing out RAM for better PC performance, swapping out hard drives for up to date ones, and configuring & installing operating systems on new company machines • Provided help desk/tech support for all company remote management staff related to email phishing attacks, picture file issues, and mobile device management • Configured user account access permissions to be enabled for new employees & disabled for former employees

Orlando, Fl, Us

• Installed/configured anti-malware for malicious malware defense • Managed firewall project configurations for maintaining strict external network security baselines. This included setting up access control list rules for trusted and untrusted protocols by port number on both whitelist and blacklist status• Improved security posture of associate intern PC’s through network response analysis conducted with • Configured/managed Splunk SIEM tool for data management and quantitative data presentation analysis through various methods including tables, charts, dashboard panels, and line graphs • Managed internship project with the responsibilities of using the Wireshark packet capturing tool to identify various forms of malicious attack intrusions such as port scanning, smurf ICMP based attacks, and potential attacks that may have purpose to cause Denial of Services.

B.S Information Technology Management, It Business Management & Cyber Crime Prevention

High School Diploma, Information Technology

Certificate Of Completion, Cyber Crime-Operations