Rhea Powe Email & Phone Number

Greenville, South Carolina, United States

Greenville, South Carolina

Brokered by The Home Link Team

Greenville Area, South Carolina

Responsible for the maintaining of inventory levels at the location, daily phone counts and monthly inventory counts of all sellable merchandise. Verify daily reports to ensure that store sales representative are properly handling customer transactions, such as returns, voids and closing out open orders. Also responsible for merchandising the store with updated POP for new phone launches, price plan changes or new initiatives that the company is doing. Manage the traffic flow of the location and greet customers as they enter the store, assisting customers with phone troubleshooting, rate package evaluations and propose solutions that best benefit the company and the customer.

Lead team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps. Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan. Develop, train, motivate, and coach sales team to produce desired high performance results.Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate. Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met. Customer Retention: Maintain and grow existing customer base and manage churn. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve escalated customer complaints in a timely and empathetic manner. Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

Responsible for the day-to-day supervision and continuous training of 18 to 20 employees Recruiting and interviewing potential employees. Assisted in the opening of a new location and managed two locations for an extended period of time. Open and close the store, balance sales representatives cash drawers and prepare daily bank deposits. Also, responsible for maintaining store inventory and handling customer issues.

Provided assistance to customers in the selection and purchase of rate plans, wireless telephones, pagers, Internet and residential long distance telephone service. Processed credit applications and assisted customers with billing inquiries. Also, responsible for opening and closing retail store and balancing cash drawer nightly. Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Demonstrate equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and the customer. Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns. Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts. Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable trainings/meetings.

As a Business Account Executive I specialized in providing cellular, paging, Internet and long distance services to various businesses as well as individuals. Serviced and maintained major government, corporate and small business accounts which generates well over quarter of a million dollars in sales annually. Prospected and established new accounts by cold calling, telemarketing and networking at various business and social events. Provide total customer service to client base by addressing billing issues, equipment and accessory needs, conducting quarterly analysis of customer accounts to insure best possible rate, and regular visits. Develop marketing strategies weekly to further increase sales and gainSales Results: Meet and exceed monthly sales quota objectives by acquiring and retaining the accounts of small to mid-sized businesses. Generate new business in assigned territories through prospecting, cold calling networking and generating leads and referrals.Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of Alltel Communications products and services. Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories. Negotiate and close deals.Customer Retention: Provide follow-up training for new customers, handle equipment issues, perform rate plan analysis, explain billing and interact with Support Center on customer service issues. Represent company at trade association meetings to promote Alltel Communications and increase presence in the community by developing relationships through chambers of commerce.

As a retail manger I was resposible managing to day-to-day operation, sales and productivity of one or more retail locations.Responsible for the coaching and developing retail staff which includes 7 to 11 employees. My duties also include recruiting, interviewing, hiring and training new employees, completing performance reviews, administering disciplinary action, maintaining store security, overseeing proper reconciliation of cash drawers and adherence to cash procedures, coaching and motivating staff to meet and exceed sales quota, controlling inventory, complying with retail merchandising guidelines, conducting regular sales meetings, communicating sales incentives and promotions and scheduling to ensure store coverage. I was responsible for orchestrating the relocation of the Sumter retail store, which included coordinating with various contractors to ensure that all elements were in functional prior to the move.

Assisted clients in the development of a strategy for their business to be advertised on the radio and Internet. Responsibilities include prospecting local, regional and national businesses by way of telemarketing, walk-in cold calls and networking at various events. Also in charge of performing customer needs analysis, proposals, presentations, writing commercials, setting up trade accounts and collections. Sell advertising time and works with advertisers to help market themselves to the station's listeners. Coordinates all aspects of client radio advertising campaign including copy, production, billing, collections, remote broadcasts and event marketing.? Develops new business in selected markets and/or geographic locations.? Assists with Collections and Accounts Receivable functions as needed Prospect, market, sell and service advertising air time. Achieve revenue and share goals set by Sales Manager. Develop new advertisers by soliciting area businesses and service clients to maintain positive working relationships. Resolve billing discrepancies and assist in collections of past due accounts. Provide regular reports to Sales Manager regarding prospective sales orders, daily call sheets, itineraries, new prospect lists, forecasts, and competition analysis. Monitor competitive media to continually prospect for new account leads. Develop account list from various sources

Bachelor Of Arts, Psychology

Masters, Business Administration

SKILLS Excel, Microsoft Word, PowerPoint, Virtuoso I and II, Infocell (Alltel Point of Sale System) Vision, Netace (Verizon POS)

Real Estate Liscence, Real Estate