Raphael Henery Email & Phone Number

Jfk Airport

Created reports using Microsoft Excel/Word and provided those documents to the upper leadership team outlining our staffing availability throughout the day and provided recommendations on whether additional staffing was necessary to effectively run the operation.Managed and assigned all work activities for the frontline team including working flights, attending meetings via the RTSM software.Facilitated effective communication and staff planning by coordinating with the above wing leadership team, tower coordinators, the load desk, and frontline agents. Proactively greeted customers, assessed their needs, explained Delta's available technology alternatives and directed them appropriately. Positively impact customers' use of airport technology to ensure a faster and friendlier airport experience for all customers. Displayed a positive image of Delta and mentored 8+ new hires and got them up to speed with Delta’s policies and procedures. Kept customers informed while ensuring service delivery. Efficiently coordinated with internal resources while working under pressure and time constraints to dispatch flights on time. Practiced safety-conscious behaviors in all operational processes and procedures.

Jfk International Airport

Create reservations, generate tickets, board and deplane passengers, ensuring an on-time departure while adhering to safety guidelines. Proactively greet customers, assess their needs, explain Delta's available technology alternatives and direct them appropriately.  Positively impact customers' use of airport technology to ensure a faster and friendlier airport experience for all customers.  Display a positive image of Delta. Keep customers informed while ensuring service delivery. Efficiently coordinate with internal resources while working under pressure and time constraints to dispatch flights on time. Practice safety-conscious behaviors in all operational processes and procedures. Manage unexpected passenger emergency—medical and other travel situations, with adherence to Delta established processes and reporting requirements. Provide special passenger assistance to those with special needs, e.g. wheelchairs, unaccompanied minors, single-parent families, non-English speakers, travelers with pets and emotional support animals; particularly during an irregular operation.Ensures adherence to the station/corporate Safety Business Plan and monitors for at-risk behaviors through daily safety observations.

New York, New York

- Support day-to-day operations of Mopub Demand partners and Publisher self-Service partners. - Assisting with the creation of manual reports for top tier clients - Work via SFDC Service Cloud to close out all pending tickets on both DSP and long tail publishers. Help triage issues as well as using templated messages. - Assist with onboarding and integration process for new Demand Partners - Conduct troubleshooting in regards to reporting discrepancies and optimization analysis - Helping support and review creative quality initiatives to support buyer and publisher escalations

Laguardia Airport

Safely planned and executed the loading of freight, mail, human remains, animals, and bags onto the aircraft using RFID and scanner technology and communicated all pertinent information to the flight crew, load desk, and the ACC Tower in reference to the aircraft load.Mentored 15+ new hires on the ramp operation and ensured they understood how to perform their duties in a safe and professional manner.Oversaw and effectively led a team of three to four agents to ensure flights consistently departed on time, even during irregular operations and extreme weather conditions.Spearheaded initiatives and coordinated with the leadership team on innovative ways as it pertains to working flights and ensuring a safety conscious work environment. Collaborated with the Safety and Compliance Team and determined ways to continuously preform safety observations to ensure compliance standards were met or exceeded.

Laguardia Airport

Safely loaded baggage and cargo onto carts to prevent injury to self and fellow co-workers.Supported the operation as a backup RTSM dispatcher when there were call outs and during irregular operation.Transported luggage and cargo between aircrafts and the claim areas to ensure passengers received their belongings in the intended area and in a timely manner. Properly positioned and operated ground equipment necessary to complete assigned task effectively and efficiently.

Santa Rosa, Ca

Conducted installation and maintenance of automation systems such as Automated Radar Terminal System and Navigational aids equipment. Assisted in troubleshooting defective radio transmitters as well as repair or replace malfunctioning equipment. Completed periodic maintenance of battery cells, engine generators and uninterrupted power systems as well as preventative maintenance on Very High Frequency Omni-Directional Range stations to allowed for continued uninterrupted productivity.

Bachelor'S Degree, Avionics Maintenance Technology/Technician

Activities and Societies: Basketball Team, The Wings Club, Faculty List, Deans List

Master'S Degree, Business Management And Leadership