Rachel Herley Email & Phone Number

👋 Hello! I'm Rachel Herley, a highly motivated and customer-focused professional with over 15 years of experience in various industries. My passion for delivering outstanding service and ensuring a positive customer experience has driven me throughout my career.💼 Work Experience:As a Territory Sales Representative at Pepsi MidAmerica, I've had the opportunity to address customer inquiries and resolve concerns via multiple channels. I take pride in achieving and exceeding monthly sales targets while collaborating with cross-functional teams to enhance customer satisfaction.Previously, at Walmart as a Processor, I honed my interpersonal skills while assisting customers in a fast-paced retail environment. My ability to handle high volumes of inquiries and maintain a positive attitude earned recognition from management.🎓 Education:I earned a Bachelor's in Psychology from Southern Illinois University Carbondale, where I had the chance to study Occupational Psychology. Working with groups, conducting surveys, and learning de-escalation techniques enhanced my problem-solving abilities.💡 Key Skills:My expertise includes excellent verbal and written communication, active listening, and empathy, ensuring customers feel heard and valued. I am proficient in CRM software and ticketing systems, allowing me to efficiently manage customer interactions.🏆 Achievements:I take pride in my achievements, which include winning an employee incentive for exceptional sales and securing my own sales route through exemplary work with chain stores, leading to increased sales and employee recognition.🌟 Objective:As a dedicated customer service specialist, I am now seeking a new opportunity to leverage my skills in a customer service position. I aim to continue providing top-notch service, resolving complex issues, and enhancing overall customer satisfaction.🤝 Let's Connect:I'm excited to connect with professionals who share a passion for customer service excellence and are eager to make a difference in their roles. Whether you want to discuss industry trends, share experiences, or explore potential collaborations, feel free to reach out!Thank you for visiting my profile, and I look forward to connecting with you soon. Let's create exceptional customer experiences together! 🌈

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  Territory Sales Representative

  Pepsi Midamerica

  2019 - Present - Marion, Illinois, United States

  📍Sales and Business Development📍Customer Relationship Management📍 Territory Managment📍Collaboration and Communication📍Product Knowledge📍Reporting and Analysis📍Upselling and Cross-Selling📍 Market Research

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  Southern Illinois University, Carbondale

  Pshychology