Roger Herling Email & Phone Number

Camden, DE, US

New York, NY, US

Philadelphia, Pennsylvania, US

Worked with an implementation of 1700+ MacOS systems at a large financial institution as part of a team of engineers creating and deploying software packages and policies using a variety of tools like Munki, Jamf Pro and WorkspaceOne.

Chicago, IL, US

• Managed Jamf Pro implementation of 1500+ systems in both administrative and lab environments and assisted in SCCM management of the Windows systems.
• Re-engineered Mac lab deployment workflows using Jamf Pro and DEP

Northbrook, Illinois, US

• Served as the administrator and SME for global MacOS management systems.
• Created multiple troubleshooting KB’s for lower level techs.
• Designed, implemented, and managed global Casper Suite/Jamf pro.
• Established and maintained MacOS imaging process.
• Assisted in the re-design of the Mac procurement process by recommending hardware and accessory standards.
• Successfully migrated Jamf/pro on-prem to the Jamf cloud to more efficiently manage remote users and systems.

Chicago, Illinois, US

• Served as the sole member of the IT department, managing over 30 physical and virtual servers, with 50 end users.
• Redesigned and implemented a new network infrastructure which included multiple VLANs and a DMZ dramatically improving network performance.
• Successfully planned and implemented a Lync server 2010 to 2013 migration including enterprise voice and a migration from Exchange 2010 to Office 365.
• Researched, purchased, and deployed all IT hardware assets including laptop and server hardware.
• Migrated multiple physical servers to virtual to improve physical performance.

Stamford, CT, US

• Provided IT support and coordination for more than 200 users at 20 Physician practice locations in lower Fairfield County, CT.
• Responsible for the coordination, operation, and support of all computers, networking, and telecom within the organization’s physician practices and hospital IT departments.
• Created and maintained standard images for company laptops and desktops.
• Assisted the IT manager with creating software and hardware standards.

Poughkeepsie, NY, US

• Provided primary support to executive users and 3rd level support to over 500 faculty/staff users at the college.
• Created and deployed the first Mac lab in campus history using Deploy Studio.
• Configured more than 30 custom images (per school year) to approximately 1,100 lab and classroom PC's and Mac's.
• Led the research, deployment, and management of the Apache Virtual Computing Lab providing on-demand virtual machines for faculty and student use.
• Managed and mentored 20+ desktop student workers each semester.

Chicago, Illinois, US

Managed Windows 2003/2008 server environment. Managed and maintained approximately 300 PC's and laptops for both labs, faculty and staff. Worked with department heads to create desktop images unique to each academic department. Used Altiris Deployment Server to image labs and staff computers. Rebuilt Altiris Notification Server and Deployment server..

Chicago, IL, US

*Responsible for building and maintaining Windows images for multiple locations.*Installed and administered Altiris Notification Server and Deployment Server.*Responsible for ordering all end user IT equipment and maintaining appropriate stock of repair parts.*Acted as SME for Windows issues escalated from the help desk.

* Provided field end user support for 15 community banking clients with over 40 branches throughout the Chicago Metro area.* Managed VOIP adds and moves for several clients.* Built custom Windows images for each client.

Bannockburn, IL, US

Chicago, Illinois, US

US

Basking Ridge, NJ, US

Bachelor Of Applied Science (B.A.Sc.), Computer Studies: Networking Concentration

High School