Rafael Hernandez

Rafael Hernandez Email and Phone Number

Engineering Manager @ OnePay
Irvine, CA, US
Rafael Hernandez's Location
Irvine, California, United States, United States
Rafael Hernandez's Contact Details

Rafael Hernandez personal email

n/a
About Rafael Hernandez

Rafael Hernandez is a Engineering Manager at OnePay. He possess expertise in workforce management, call center, avaya, acd, forecasting and 63 more skills. Colleagues describe him as "Rafael has a great work ethic. He will not shy away from a difficult problem and figure out a reasonable solution while considering cost, time, performance, and other constraints. He is a great addition to any team that needs to deliver on schedule." and "Rafael and I worked together at NYPL. He is a very smart developer and has an eye for good code quality. When we both started at NYPL, he was one of the senior front end engineers. Rafael's passion to understand how things work end to end made him to learn backend technologies and build several core services. He is a very skilled fullstack developer. Rafael is very approachable, a great mentor and very honest. I do miss having a colleague like him."

Rafael Hernandez's Current Company Details
OnePay

Onepay

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Engineering Manager
Irvine, CA, US
Rafael Hernandez Work Experience Details
  • Onepay
    Engineering Manager
    Onepay
    Irvine, Ca, Us
    View
  • One
    Engineering Manager
    One Feb 2023 - Present
    New York, Ny, Us
    View
  • One
    Software Engineer
    One Jun 2022 - Feb 2023
    New York, Ny, Us
    View
  • Zillow
    Software Engineer (P3)
    Zillow Sep 2019 - Jun 2022
    Seattle, Washington, Us
    View
  • United States Army Reserve
    Information Technology Specialist
    United States Army Reserve Apr 2003 - Apr 2022
    Fort Liberty, Nc, Us
    View
  • Espn
    Software Engineer Iii
    Espn Feb 2018 - Aug 2019
    Bristol, Ct, Us
    View
  • The New York Public Library
    Full Stack Web Developer
    The New York Public Library Jun 2013 - Feb 2018
    New York, Ny, Us
    Highly experienced in developing, deploying and testing scalable back-end services and front-end web applications to deliver quality products to our patrons. Produced clean, elegant and testable code to our production stack. Focused on building services in a SOA by using Amazon Web Services. From back-end services such as OAuth integrations, RESTful API's to front-end applications written in React/Angular, I am confident and proficient in both stacks.
    View
  • Queens College
    It Specialist - Academic Advising
    Queens College Jan 2012 - May 2013
    Queens, Ny, Us
    View

Rafael Hernandez Skills

Workforce Management Call Center Avaya Acd Forecasting Scheduling Excel Cisco Icm Contact Centre Outsourcing Analytics Genesys Vendor Management Workforce Planning Call Routing Process Scheduler Contact Centers Call Centers Microsoft Excel Budgets Revenue Analysis Peoplesoft Management Analysis Training Leadership Bpo Crm Call Center Development Capacity Planning Cisco Technologies Contact Center Management Customer Experience Customer Satisfaction Erp Human Resources Ivr Operations Management Process Improvement Customer Retention Change Management Contract Negotiation Business Strategy Service Delivery Business Process Improvement Partner Management Avaya Technologies Team Leadership Customer Service Customer Relationship Management Staffing Optimization Requirements Analysis Leadership And Development Strategic Analysis And Planning Budget Management Program Management Contract Management Contract Adherence Staffing Analysis Continuous Improvement Training And Facilitation Net Promoter Score Aspect Acd Icrs Strategic Planning Strategy Project Management Cross Functional Team Leadership

Rafael Hernandez Education Details

  • Queens College
    Queens College
    Computer Science
  • Thomas Edison High School
    Thomas Edison High School
    High School/Secondary Diplomas And Certificates

Frequently Asked Questions about Rafael Hernandez

What company does Rafael Hernandez work for?

Rafael Hernandez works for Onepay

What is Rafael Hernandez's role at the current company?

Rafael Hernandez's current role is Engineering Manager.

What is Rafael Hernandez's email address?

Rafael Hernandez's email address is rh****@****oup.com

What is Rafael Hernandez's direct phone number?

Rafael Hernandez's direct phone number is +171898*****

What schools did Rafael Hernandez attend?

Rafael Hernandez attended Queens College, Thomas Edison High School.

What are some of Rafael Hernandez's interests?

Rafael Hernandez has interest in Social Services, Civil Rights And Social Action, Politics, Education, Environment, Human Rights, Animal Welfare, Arts And Culture.

What skills is Rafael Hernandez known for?

Rafael Hernandez has skills like Workforce Management, Call Center, Avaya, Acd, Forecasting, Scheduling, Excel, Cisco Icm, Contact Centre, Outsourcing, Analytics, Genesys.

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