Ruben H. Email & Phone Number

3050 Amwiler Road Suite 200 Atlanta GA 30360

Lakeway, TX

Houston

Arrive at Urgent High Priority calls within one hour Perform Customer Walk through / pre-work inspection Protect, remove, clean and dry as needed for Water Mitigation Document: moisture readings, sketch, scope, pictures, monitoring Project Closeout: remove equipment, scope close out, contents put back, COS, etc.

Houston Texas

• Use Xactimate software to sketch and estimate jobs including water restoration, pack outs, rebuilds, new construction, commercial and residential.
• Mediator between client and general contractor – verifying building material, floor plans, communication with client on process of the operation.
• Communication/ follow up with insured/claimant- update client on his/her claims process, answer questions, research answers, and resolve ideal challenges that arise during the process.
• Assist in gathering/organizing important documents concerning insurance claims- Gather estimates, inventory documentation, pictures, receipts, and organize this information in an on-line file as well a hard copy file.
• Office Duties- Handle incoming/outgoing calls, filing, using computer programs such as Microsoft office (word, excel, PowerPoint, etc.), Xactimate.

Houston, Texas Area

• Promoted from Medical assistant to BH Department technician to BH Department Supervisor within 4 years.
• Provide excellent customer service to clients and staff.
• Translate between physician and client (Spanish to English).
• Professionally communicate with the CIRT team, physicians, and staff-including communication between physician and pharmacy; entering phone notes (legal documentation) to the physician into the EMR system.
• Accurately complete prior authorizations for medication to be provided to patient and medication refill requests (communication with patient and physician; and physician to pharmacy/insurance Company).
• Set up new and established patient appointments with Psychiatrists, Therapists, and Executive functioning sessions for Psychology.

Houston, Texas Area

Responsible for the cooling (HVAC), water treatment, life safety, energy management, and controls of the machinery that operates daily within an 18 story building. Responsible for opening, and closing of work orders turned in by our building tenants.Responsible for emergency management in case of building emergency.

Bachelor’S Degree, Industrial And Organizational Psychology, 3.64 Gpa

Activities and Societies: Alumni, Psychology Society, Psychiatric TimesToday's workforce is part of a new era. Rarely, do we see people.

Iicrc Wrt/Asd Certified, Water Restoration, 91

Water Damage Restoration and Applied Structural Drying Concepts directly from IICRC S 500,

High School Diploma

Xactimate 28 Certification, Level 1 Exam, Pass

Activities and Societies: Xactimate Certification checks knowledge and skills relative to the level of expertise developed by the program.