Ricardo Herrera Email & Phone Number

IT Security Operations management; implementing and supervising all activities of the unit; managed services, cloud services; security monitoring; change management and service desk.Staff and train personnel to be part of the security departments overall mission.Responsible for implementing processes and infrastructure to enable consistent, integrated service delivery within a large IT infrastructure and security support program. Establishing and participating in formal IT governance and management processes.Continual updates to policy and operational procedures.Collaborating with clients to optimize process adoption; developing SLA data collection and reporting methods; reviewing performance data for SLA compliance and operational effectiveness.Analyzing trends to identify and resolve root causes of problems; training and mentoring functional teams to ensure that process guideline are understood and followed, adherence to best practices and continuous improvement.Managing transition tasks across multiple IT services functional areas and ensuring that required resources are in place for steady-state operations; and assuring that due diligence and data-gathering occur to allow for full validation of information and assumptions.Coordinate and track corrective and preventive actions, SLA compliance against contract performance requirements; analyzing performance metrics to detect trends and variations; and facilitating continuous service improvement initiatives.Manage quality control and performing audits and reviews of the unit.

Introduce appropriate procedures for the review and audit of the IT area in companies or organizations.Introduce the concept of information system security, its main components and types of information.Define the basic concepts involved in computer security such as confidentiality, integrity and availability.Evaluate the threats and vulnerabilities of the computer environment, as well as different types of measures we can use to prevent them.Define what is meant by security policy, how to set and what its main contents are.Introduce basic principles underlying the implementation of any security policy.Conduct a Security Consulting on companies and organizations that are interested on compliance to security standards, or to obtain certification.

Define the computing requirements and technological development necessary for the Ministerio de Economía y Finanzas to achieve its goals and objectives.Evaluate and assess the status of information security systems, equipment and software.Plan, direct and oversee the implementation of future development and contingency on the IT environment.Security Planning, in coordination with the IT departments, rules and procedures to achieve confidentiality, integrity and availability on the integration of computer systems.Set parameters for the acquisition and use of computer equipment (hardware) and programs (software).Support and promote the use of new technologies for analysis, processing and distribution of information.Coordinate and promote the integration of information security systems among departments and with other institutions of the state or the private sector.Ensure compliance with security standards ands confidentiality of data and information.Preparation, control, budget expenses and investment on information technology.Formulation of security policies, standards and procedures.Manage the acquisition and allocations of IT resources.Define and establish user acceptance policies and non disclosure agreements with Human Resources department for all the employees.Development and distribution of a security awareness plan.Recommendations regarding the purchase of computing resources, as well as in terms of construction and adaptations of physical facilities for datacenters.Review, approve and update the security plans.Interpretation and analysis of the internal and external audits for decision-making and corrective recommendations.Research and forensic analysis on suspicious activities and threats on IT government platform.IT Project coordination with other government and private institutions.

Manage, coordinate and monitor the activities of the departments of Technical Support, Information Security, Datacenters, Networks and Communications Operations; for 2800 users nationwide, 43 WAN sites and 3 Datacenters.IT Platform management, Windows Server 2003 Domain, DNS, Microsoft Exchange 2003, Antispam, Backup, Antivirus, Databases; WAN and LAN communications, Physical and Systems Security.To plan, direct, organize, and evaluate the implementation of projects and activities assigned to the unit, ensuring compliance with the goals and objectives of the Ministerio.Elaborate and present metrics and report of all IT departments to the board of directors.Carry out activities for human resource management delegated to the department.Define and establish internal control systems and processes.Management of resources assigned to the unit for the fulfillment of duties.Monitor and audit compliance with policies, regulations and procedures established by the Department of Information Technology.

Manage, coordinate and monitor the activities of the departments of Technical Support, Information Security, Datacenters, Networks and Communications Operations; for 1200 users nationwide. Applications, networks and servers management. Windows Server 2000 Domain, Microsoft Exchange 2000, SQL Server, Images digitalization. Design and supervision of Backup Systems and Disaster Recovery Plans.Configuration and quality assurance for systems and security policies; on networks. Active Directory, Terminal Services, Firewalls and VPN.Installation and configuration for Cisco; 3Com, Fortinet, Juniper; WatchGuard. Coordination of helpdesk, tickets assignment for technical support call center and engineering; configuration of networks users, email and the Internet. Maintenance of hardware and software.

Management and finance of the company, coordination, supervision and technical operations (servers, networks and information security).

Sales of Internet solutions, communications and satellite circuits; all types of networks at corporate level.Presales Engineering.

System and backup operator, reports and daily accounts balancing.

B.A., Economics

Bachelor Of Banking And Finance

Bachelor Of Science, Literature And Philosophy

English Language

High School

Elementary School, Junior High School