Ruben Herrera Email & Phone Number

Santiago De Querétaro, Qro., Mx

Latam

PHONE SUPPORT SPECIALIST:-Direct main of contact with C-Level Executives, B2B Admins, Independent Contractors, and Business Owners.-Take ownership of customer issues from end to end, mainly via phone support after the issue has been escalated.-Be up to date with the Deel platform and keep up to date with the latest product features, API dashboard and platform integrations to provide accurate and direct support.-Efficiently work through tickets via phone calls, email, and chats. -Demonstrate ownership of ticket resolutions by investigating and intra-department communication.-Train new phone support agents and update wiki guides and help articles.

Des Moines, Iowa, United States

-Managed a team of 8 customer service representatives to deliver monthly business targets and report on key customer service KPIs.-Managed customer conversations across all our support channels (online, and via phone).-Provided support, guidance, leadership and motivation to promote maximum performance.-Evaluate our customer support processes, devise improvements, measure results, and train my team.-Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.

Dallas, Texas, United States

-Managed the logistics team and drivers, working in tandem with purchasing department, making sureour clients received their products on time.-Engaged in forecasting, planning, and account resource allocation and strategy.-Established and maintained strong relationships with clients and new prospects and promoted and soldcompany’s products to clients and prospective customers.-Developed plans and ensured their execution in order to maximize revenue for the company.-Negotiated contracts, together with terms and conditions of business.

Dallas-Fort Worth Metroplex

-Responsible for overall operation of a group of 4 restaurants in the Dallas-Fort Worth area, managingmanagers and staff for each facility within the region (48 people).-Designed high volume sales plans for individual restaurants.-Developed budgets, asigned food and labor costs.-Implemented corporate guidelines, promotions and training, making sure all restaurants followed thesame procedures.

Querétaro, Mexico

-Recruit, hire, and train sales team (9 people).-Set sales goals, compare performance to goals, and adjust goals as needed.-Assess team processes and procedures, identify opportunities for improvement, and implement them.-Provided detailed and accurate sales forecasts.