Experienced, forward-thinking Director of Client Relations. At JAI Software, I help our clients make better decisions with better software. With over 20 years of experience in program management, monitoring, and implementation of federally funded community service programs, I lead development initiatives, partner relationships, and our Help Desk/Technical Support Team. I work closely with our local, state and federal partners to implement cloud-based software solutions, migrate effective legacy data, and exchange real-time data through API technologies.I collaborate with our partners and stakeholders to make informed decisions and lead strategic planning efforts, deployment oversight, project management, client support, and system maintenance. At JAI Software, my focus is Project management and oversight of client relations including;• Manage project deliverables and associated work items• Develop and maintain project, system and partner roadmaps• Drafting system requirements, use cases, and detailed design documentation• Coordinate and oversee system development and deployment• Manage and coordinate Agile Scrum software development processes• Develop and maintain training initiatives and documentation, • Work closely with state and federal project stakeholders, and• Coordinate and manage JAI Business Development, sales, and marketing Initiatives.