People hate ants, spiders too. Mice make you cringe especially when they live with you. EW!I love talking bugs, I love solving problems, especially when they bug you, get it? My goal is to make you feel like family, give you peace of mind. Put something in your control, something you can do something about. The world is a little cray cray right now and if there is anything I can do to help you, I will. Go to Pointe/Elevate and read our reviews. Then call me for a quote.

I led a team of 18 to 22 employees to top performer status. All from work from home. I built relationships with my employees that will never be broken. They are all successful because of my leadership. I coached them, I loved them, and they will always remember their time with me."If you take care of your employee, the employee will take care of the customer"(Richard Branson)My teams use to change all the time, but I embraced the new kids. I nurtured them to be their very best. I knew them, I knew when they were off. I was able to say hey, after this call hmu. We would talk and things would get better for them, and me. I hope I made an impact on those lives. I know they made my life pure joy to be with them every day.

My role here is much like my experience at larger companies. I talk to customers of our client all day, empathize with the issue at hand with highly irritated business customers who can't run their businesses because of X. Me, Just being me, can easily de-escalate these guys. Talk them off the ledge, fix their issue and then try and sell em something. Then I do a bunch of notes and take the next call, and listen to the next issue. This is my day. I am pretty dang good at this work. I am looking for this type of work with a lot more money involved.

Fortune 500 Company that earns $2.7 billion a year by providing business and financial management solutions for small and medium sized businesses, financial institutions, consumers and accountants.• Helped build the small business division of QuickBase creating an increase in revenue from $3,000 a month to $10,000 a month. • Provide outbound calls to people interested in QuickBase cloud software and persuade them to buy our product.• Analyze options for existing clients of QuickBase Cloud Software and help them build custom applications.• Determine root cause of issues and develop resolutions for clients so they can return to quickly to running their business.• 2012 3rd Quarter revenue leader

3rd most successful prescription drug plan service in the USA. Coventry provides a full range of risk and fee-based managed care products and services to a broad cross section of individuals, employer and government-funded groups, government agencies, and other insurance carriers and administrators.• Help Adjusters, Nurse Case Managers, Providers, and injured workers get their durable medical equipment• Processed over 200 orders a day

Fortune 500 Company that earns $2.7 billion a year by providing business and financial management solutions for small and medium sized businesses, financial institutions, consumers and accountants.• Provided analysis and solutions for Escalations on:o Office of the President customer relations concernso Licensing disputeso Privacy issues• Examined and monitored the quality of phone, chat and emails to our customers.• Wrote sales scripts that helped the Outsourced Partners increase revenue

Demonstrate understanding of internal policies and procedures by assisting consultants with licensing questions/concerns by creating a learn, teach, learn environment.•In Store Activation liaison with Business Units that evaluated and alerted key decision makers of process violations resulting in adoption of nationwide fraudulent purchasing strategy.•Contributed analytical problem solving skills that surfaced $50MM revenue loss resulting in development of the ProActive Response tool.•Collaborate with multiple Business Units and consultants to identify In Store Activation trends and issues.•Contribute analytical skills to the identification of defects by capturing information that assists customers with development and implementation of problem resolution strategies.•Achieve compliance with licensing regulations by encouraging, teaching and coaching consultants to successfully manage licensing conversations with diverse customers.•Manage and evaluate the integrity of customers’ businesses Transfer of Ownership process. Assist in the collection, analysis, and packaging of data.•Contributed technical expertise to the development of Piracy Watch for QuickBase by closely monitoring database entries. •Tracked reports by identifying multiple Payroll accounts downloaded to suspected counterfeit licenses.•Generate weekly report that analyses installs versus licenses to identify potential piracy issues.Identify gaps, educate internal/external customers; assist in creation of consistent, complete and accurate information to ensure customers’ purchase correct solutions. communicating new exposed threat details to key decision makers•Evaluate workflow demands and assign Transfer of Ownership issues to appropriate teams and communicate status to customers.Provide outcomes to special projects and identify next steps encompassing initiating and resolution.

• Full understanding of the full suite of QuickBooks products in order to direct customers to choose the best product and service for their business needs• Top 10% revenue earner

Grew this start up business to an 8 member high performance team as the first staff member that established and managed relationships with residential and business customers.*Met customers' requirements by selecting, training and monitoring the performance of team members to ensure compliance with state regulations and hazardous material requirements.