Working with Aragosta Restaurant on the follow -Search Engine OptimizationIncreasing Restaurant ReviewsImproving Website Functionality.E-mail MarketingText MarketingNetwork Marketing

Organize and lead special banquet events for large restaurant parties.Train Servers that meet the quality standards of the Hall Management GroupEnsure prompt, personable service with each guestImproved menu knowledge to increase check averagesHelped manage Banquets and deliver exceptional events

Tracked and monitored customer service holding a 5 star Google rating the entire time we were open. Hired and trained caregivers. Kept and analyzed financial records to ensure profitability. Kept and track marketing contacts and built relationships in the community. Handled day to day operations including scheduling, customer service, marketing, finances, training, and managing office employees. Increased our cost of goods sold margins and increased sales over 200% from Y2 to Y1.

Managed and trained a staff of 25-30 people including assistant managers, team leaders, trainers, and support staff.Awarded Guest Obsessed in 2015 for the Company.Increased sales by 6% over 14 month period despite increased competition. Professionally and effectively handled customer and employee complaints and issues with extraordinary satisfaction.Created a yearly budget that was analyzed and practiced.Responsible for planning and preparing content for all weekly and monthly managerial and training meetings along with constant employee feedback to improve store operations.Accountable for maintaining and reviewing all social media and travel sites, identifying areas of improvement for training and addressing customer issues.Obtained highest rating in a company-wide Quality Assurance Review. Awarded the opportunity of establishing a pilot breakfast program including training other restaurants and currently have highest breakfast sales.Taught social media and business operations to other stores in the company.Built brand awareness and brand loyalty through in-store and social marketing initiatives.

Ran the Day to Day operations including everything from budget analysis to marketingCreated marketing plans, monitored social media sites, and directed our Local Street MarketingHelped Re-Brand Winger's into Winger's Roadhouse Grill driving in sales and customer awareness through our social media, network, and local street marketingHired, coached, motivated and trained employees to drive them to increase check averages and decrease food costsLaunched Social Media channels at Winger’s Roadhouse Grill for Instagram, FourSquare, Yelp, and TripAdvisorAnalyzed operations and business practices to help lower labor, increase revenues, and lowered food costs to meet our budget goals

Managed over 30 clients and accounts to develop and bring their products to market to create 43 jobs in Southern Utah.Consulted entrepreneurs and companies. Here are a few of examples of items I'd help with companies:Sales StrategyProduct DevelopmentMarketingSocial Media StrategyBudgetingDistributionResearch and analyzed business climates, sales strategies, business clusters, operations, distribution, and marketing to help companies in Southern Utah succeed.Created and analyzed reports using programs such as Salesforce and Microsoft Excel to monitor and track the company operations.Created marketing plans, managed our Southern Utah USTAR website, and managed our CRM to track businesses

Created and consulted marketing plans including menu changes and advertisingManaged employees on shift, dealt with customer issues, and handled a wide range of situations =Helped hire and train new employees.Evaluated employees and worked to constantly improve the restaurant.