Developed user manuals for ABS to coincide with all software releases.Created blog posts for Intellivy to enhance online presence.Worked with Thales USA on the Leidos contract to develop documentation and training curriculum for the FAA. Assigned to the MSBRS project to document all processes and procedures, including use cases and test plans.

Worked with subject-matter experts for manual development of in-house developed software applications, using Agile methodologies.Developed help systems on in-house developed software that met 508 compliance requirements.Developed a company-wide wiki system in Confluence that helped with the storage and creation of FDA-approved documentation.Trained in Agile methodology and attained certification in ICAgile Agile Fundamentals (ICP).

Developed an operating procedure manual for Capital One to assist with training on an in-house developed software system.Worked with Liberty Mutual to redesign their wiki site and company-wide intranet front-end.Wrote internal documentation for software systems designed by BayView Mortgage.

As a member of the Change Management group, I was responsible for the development of documentation for a variety of departments within BOKF Mortgage.Responsible for the development and maintenance of a documentation repository wiki site that enables end users to search, store and locate documents from across BOKF Mortgage. Certified Scrum Master (CSM)

Tasked with the development of technical documentation for the wide-range of Braden's product line.

Developed online help file systems for all proprietary software designed by the company. Charged with maintenance of these systems as new features are developed for the software.Researched, designed, and created manuals and start-up guides for all equipment developed by the company. This included developing templates for the manuals in both MS Word and Adobe FrameMaker.Wrote marketing collateral and white papers for sales force that encapsulated the complexity of our service offerings while condensing the information into an easily digested format.Designed line illustrations for manuals and start-up guides, using tools such as MS Visio.Served as resident editor of newsletters, sales collateral, and manuals written by other members of the communications team.

Worked with the Airinc development team to create test procedures for the implementation of a ticketing system for Japanese Airlines (JAL). This project developed into helping design the user-interface for the ticketing kiosks and the front-end interface used by the ticketing agents.Created a full-service documentation library for Farmers Insurance that was then incorporated as an essential training tool for new agents on all Farmers Insurance systems, which reduced overall training time by 25%.Designed a user manual and marketing collateral for Call Analytics. Helped to further their web presence by designing high-impact web content for their company website.Working in conjunction with the software engineers at FW Murphy, I created computer-based training modules for the rollout of their new, GUI-based gauge system. Additionally, created a help system for the software that was bundled with the gauge system.Developed white papers and case studies for Big Tent Digital. Assigned the Google account, I researched, wrote, and edited the material for the company to facilitate the launch of the Google Search Appliance.