Rhey Bryan Laudencia Email & Phone Number

Greater Calgary Metropolitan Area

• Provide friendly and professional service to passengers, addressing their needs and ensuring a comfortable journey.• Conduct pre-flight safety checks and demonstrations, adhering to regulatory requirements and company protocols.• Assist passengers with boarding, seating, and stowing carry-on baggage, prioritizing safety and efficiency.• Respond promptly to passenger requests, inquiries, and emergencies, demonstrating calmness and professionalism under pressure.• Serve meals, beverages, and amenities according to established procedures, maintaining cleanliness and hygiene standards.• Monitor cabin conditions and passenger behavior throughout the flight, taking appropriate action to ensure safety and security.• Collaborate with fellow crew members to coordinate in-flight operations and resolve issues as they arise.• Communicate effectively with flight deck crew and ground personnel to relay important information and updates.• Demonstrate flexibility and adaptability to accommodate changing schedules, destinations, and passenger requirements.• Participate in ongoing training and development programs to enhance skills and knowledge in cabin crew duties and responsibilities.

Canada

-Provide consistent levels of superior customer service and satisfaction by anticipating customer needs and exceeding expectations in the provision of service.-Perform in‐flight service duties: greet passengers, provide in‐flight announcements, safety demonstrations, serve beverages and meals and be accountable for in-flight sales transactions;-Provide customer service and assistance to passengers with various items including answering general questions and stowing carry‐on items, which may include pushing, pulling, reaching, stooping, twisting, kneeling, lifting and carrying items;-Operate mechanical and emergency safety equipment;-Perform light grooming of aircraft as required;-Provide assistance and timely communication to passengers during emergency and unusual incidents (i.e., delayed flight, severe weather condition, turbulent flight, etc.)-Adhere to all company policies and Transport Canada regulations to ensure a safe cabin environment is maintained.

Canada

-Perform duties involved in the clerical functions of the dental office.-Gather patient data.-Exercise patient confidentiality at all times, perform duties associated with dental assisting.-Accurately enter patient clinical and personal data into computer.-Assist dentist and dental assistant in day to day duties.-Help keep work areas neat and organized to promote positive image. -Use appropriate behavior in keeping with the mission, vision and beliefs and in accordance with operating procedures and policies.

Canada

-Conduct pre and post- Canadian North flight checks.-Assist Canadian North passengers in deplaning.-Attend to the comfort and safety of the Canadian North flight’s passenger.-Briefing passengers about the Canadian North flight rules.-Checking the safety of Canadian North equipment, aircraft cleanliness, seat pockets is up to date and that all meals and stock are on board.-Welcoming Canadian North passengers and directing them to their seats.-Informing Canadian North passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away.-Checking all Canadian North passenger seat belts.-Making announcements on behalf of the Canadian North pilot and answering passenger questions during the flight.-Serving meals and refreshments to Canadian North passengers.-Preparing Canadian North flight report.-Managing Canadian North emergency situation onboard.-Ensuring the health and safety of the Canadian North passengers at all time.-Maintaining Canadian North Cabin Systems on the aircraft.-Operating the Canadian North aircraft equipment and system.-Providing Canadian North flights medical care and advice to passengers.-Providing the relevant information to the Canadian North passengers.

Canada

-Monitor Plan and observe the day-today activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues-Creates an provides a safe and positive work environment free of harassment and violence-Models company brand standards and adheres to all policies and SOP’s in a professional manner-Completes opening, daily and closing procedures/checklist in accordance with company policies-Operators cash registers and voids transaction as needed-Follows all company cash handling policies and maintains proper security of cash at all times-Transfers supplies and equipment between storage and work areas-Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind-Practices excellent food safety and sanitation practices and complies with all H&S standards-Prepares employee schedules, ensures coverage and delivers brand training for cross training-Coaches, mentors and disciplines employees as required-Implements product rotation based on product code dates, orders product and participates in inventory count on a monthly basis-Places and receives product along with performing monthly inventory-Deliver training in different brands for new employees-Assists in Brand training-Respond to guest injuries and property damage, complete reports and record timely to the log sheet.

Canada

Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.-Cleaning and sanitizing work areas, utensils and equipment-Cleaning service and seating areas-Describing menu items and suggesting products to customers-Servicing customers and taking orders-Ordering, receiving and distributing stock supplies-Receiving and processing customer payments

Canada

-Answer phones and take delivery orders from customers.-Clean all dining, food service, and kitchen areas before, during, and after meal service.-Follow all food safety standards and restaurant sanitation regulations. This includes washing hands, emptying trash, and cleaning dining areas.-Answer customer questions and make menu suggestions to sell more items.-Assist with meal prep, making and serving items such as salads, in-house dressings, and specialty drinks.-Resupply napkins, cutlery, dishes, and condiments on food service stations as needed during meal service.-Trusted Key Holder

Canada

-Responsibilities include completing opening and closing duties when required.-Serve italian neapolitan pizzas and completing orders in a timely manner.-Receiving and putting deliveries where they are suppose to be placed.-Answer phones and take delivery orders from customers.-Clean all dining, food service, and kitchen areas before, during, and after meal service.-Follow all food safety standards and restaurant sanitation regulations. This includes washing hands, emptying trash, and cleaning dining areas.-Answer customer questions and make menu suggestions to sell more items.-Assist with meal prep, making and serving items such as salads, in-house dressings, and specialty drinks.-Resupply napkins, cutlery, dishes, and condiments on food service stations as needed during meal service.-Trusted Key Holder

Canada

-Developed skills on restocking, replenishing and receiving shipment.-Provided unique guest experiences and received guest feedbacks.-Worked directly on everyday customer satisfaction and store experience.-Performing various administrative duties, such as preparing commission and expense reports, and conducting post-sale followups with the customers-Working with other employees to develop effective strategies to meet sales targets-Managing inventory by keeping records of available products-Processing sales transactions and sales contracts and receiving payments-Creating awareness and promoting special offers and loyalty programs-Managing client relationships through all the stages of the sales cycle-Ensuring that customers are fully satisfied with the services offered

Canada

-Responsibilities involve multitasking from working the POS, cooking, assembling the food and drinks, keeping the store clean and organized in a short amount of time.-Train new Crew Member’s how to use the POS and to acknowledge the company safety policies.-Worked directly on customer complaints and overall customer satisfaction.-Promote teamwork towards achieving the business goals of the restaurant-Assist other crew members whenever called upon to do so-Demonstrate proper procedure on constant basis-Understand the contents of the Crew Essentials handbook provided by McDonalds and consistently follow the instructions laid out in it-Follow the instructions as laid down by the licensee, manager, crew trainer or any other authorized person-Act as McDonalds brand ambassador every time and everywhere.

Diploma In Dental Office Administration, Dental Assisting/Assistant

Dental Office Administrators operate the reception and front office of a dental clinic. They work on dental software to enter patient.

Certificate In Cabin Crew Training Program, Aeronautics/Aviation/Aerospace Science And Technology, General

Senior High School