Technical Support Engineer at Erabia, the leading e-commerce platform in the Arab world, I provide timely and effective solutions to customer issues and inquiries, using my skills in customer service and software. I have been working in this role for over two years, and I have received positive feedback from clients and managers for my professionalism, communication, and problem-solving abilities.I have a Bachelor's degree in Computer Software Engineering from Applied Science University, where I learned the fundamentals of programming, web development, database management, and object-oriented design. I also have a Linux administration certification from Al-Hussein Technical University, which enhanced my knowledge of operating systems and network security. During my studies, I volunteered as an ASP.NET developer at the Independent Election Commission, where I contributed to the development and testing of the online voting system for the general parliamentary election. I am passionate about learning new technologies and applying them to real-world challenges. I am looking for a job in the IT field that will allow me to grow my skills and experience, and to make a positive impact on society.