- Quality controlling different complexity coding.- Driving the trainings on the different coding methodologies.- Creating a knowledge base and updating it on regular basis with the feedbacks and guidelines received from the clients, PMs and analysts.- Supporting in coding tasks.- Working with the team leaders to create feedback loops.- Ensure effective communication with the project management teams in London, Beirut and Cairo.- Identifying key trends and patterns from the coding errors.- Conducting regular workshops to the coding team.

- Analyzed, collected and evaluated media coverage and research data.- Scanned and filtered articles from the database or other sources.- Sorted articles and categorized them per industry or client.- Identified and reported on irrelevant articles.- Coded and classified relevant articles objectively.- Delivered coding reports to the concerned clients.- Ensured high degree of accuracy and integrity of coding materials.- Made sure deadlines were met.- Coded with accuracy at the hourly rates specified in the coding schedule and as per each client.- Wrote batch reports which included summary of the coded articles.- Illustrated significant stories and highlighted key drives.- Reported Research coding issues or problems with the research matrix clearly and in a timely manner.- Reported technical issues.- Complied with Carma policy, procedures and code of ethics, while supported the organization's vision and mission.- Performed other job related duties as assigned by the team leader.Worked for the below clients:Accenture.Dell Technologies.SABIC Petroleum.Phillip Morris International.Honda Motors.INEOS Automotive.

- Handled all incoming chats, emails and outbound calls.- Provided best possible service to customers, in order to achieve customer satisfaction.- Handled and solved inquiries requests and complaints.- Provided proper information to customers with complete understanding for Etisalat`s products and services.- Fully understood and adhered to the company`s policies and procedures that generated professional credibility and trust.

Worked on a coding system that directly connected the HSS with the Egyptian stock Market Exchange.