Hotel Management trainer:• Front Office• Organizational Behavior.• Sales & Marketing.• Business Communication.• Human Resource.• Housekeeping.

• Manage nightly operations as the Hotel Night Manager, ensuring guest satisfaction, operational efficiency, and security.• Oversee the check-in and check-out processes, addressing guest inquiries, requests, and concerns during non-traditional hours.• Conduct nightly audits as the Night Auditor, ensuring accurate financial reporting, billing, and revenue reconciliation.• Supervise the night shift team, providing guidance, training and support to ensure seamless operations.• Implement and enforce security protocols, conducting regular patrols, monitoring surveillance systems, and addressing security incidents.• Coordinate with housekeeping, maintenance, and other departments to address guest needs, maintain property standards, and facilitate efficient operations.• Prepare nightly financial reports, managed room inventory, addressed billing disputes or discrepancies, and ensured compliance with financial procedures.• Conduct detailed audits of guest accounts, room charges, and other financial transactions to maintain accuracy and integrity.• Manage cash handling processes, credit card transactions, and other financial operations in accordance with hotel policies and procedures.• Maintain clear communication with management, staff, and departments, documenting incidents, providing updates, and collaborating effectively.• Manage night postings, including updating guest accounts, processing charges, and reconciling transactions to ensure accuracy and timely posting.• Conduct system date changes and performed necessary updates to ensure the accurate recording of transactions, reservations, and guest information.• Monitor and review system logs, reports, and alerts to identify any discrepancies, errors, or issues requiring attention during the night shift.• Collaborate with IT and technical support teams to address system issues, perform updates, and maintain system integrity during non-operational hours.

• Respond to inbound leads from all internet lead sources, sign calls, and etc.• Make 30+ calls per day on new and existing clients follow ups.• Schedule appointments for meeting and site visits.• Input/manage client & lead database• Conduct lead follow up & nurture leads until appointments are set.• Measure conversion ratios and meet performance benchmarks

● Look after the complete operations of the hotel Towers.● Conduct the rounds of the Hotel Towers to ensure the smooth operations.● Meet & greet the arriving, departing and in-house guests.● Taking feedbacks, suggestions and complaints of the Hotel guests, tenants and residence of the Towers and make proper log.● Ensure the requirements of the guests according to the standards. ● Handle check-in and check-outs and their billings.● Check the emails and train the reception staff accordingly.● Conduct daily 15 minutes briefing and email the daily briefing notes.● Check the registration cards of the shift and update all the details according to the billing method.● Check the daily departures folios and complete the bills with supporting.● Take the proper follow up of the arrivals/departures.● Ensure the smooth and timely arranged airport pick up/drop off of the guest. ● Check the PIT register on daily basis and resolve the discrepancies.● Check the credit limit for both cash and BTC on daily basis.● Block the rooms of the arrivals and inform the Guest relations to inspect the rooms and amenities for elite members. ● Make the proper required arrangement for the group arrivals and conduct coordination meeting with Sales, Food & Beverage and Housekeeping Teams to fulfill the requirements of the groups.● Manage the performance, roster duties, breaks of the staff and report directly to the Front Office Manager.● Save the back-ups of the daily performances and reports.● Maintain daily rate check and audit check reports during night.● Making sure to complete the Duty Manager Follow ups to be done by the end of the business date.● Making sure of all discrepancies to be solved before business date closing to avoid any revenue loss of the day.● Generate Night Manager Reports for GM & HODs and make proper backup record.

Hashoo group has arranged a group of complete hotel team from their all properties all over Pakistan for its remote property that is in Gwadar for handling the Asian Parliament Senate conference and Army Jeep Rally. I was the only duty manager selected from the North region for this task.

Worked with Marriott Hotel Islamabad as an Acting Duty Manager for 6 months.

Worked with Marriott Hotel Islamabad as a Shift Leader at reception (Front Office).

 Worked with the Marriott Hotel ISB as an AYS (At Your Service) Supervisor (Front Office) since Jan 2015 till date.1. Managing Marriott Hotel complete in-house outside communication.2. Managing all Hotel complaints and report directly to the concern department.3. Managing staff roster duties according to the occupancy.4. Manage AYS department, performance, filing, updating etc. and report directly to Managers and Directors.5. Taking requests, answer the queries and solve the problems of the Room Guests. 6. Taking order for room service.7. Coordination with all departments.8. Making daily briefing notes for entire Front Office.

Worked with Hashoo Academy as a professional trainer for their FDO batch.

Worked in Ufone call center help line to answers the calls of the Ufone connection users and help them with their queries, information, issues, complaints etc