Liaising with multiple agencies and clients to assist with PPI claims.working towards and maintaining group and individual stats targets.using multiple systems to carry out my job.using various microsoft products dealing with both inbound and outbound callingmanaging database.

Whilst at Capita I worked on 2 different contracts one with Scottish Power and the other being First Group. both roles included dealing with inbound calls, working on multiple systems, managing customer expectations and working towards daily KPI targets.