Rhian Thomas Email & Phone Number

Hampshire

• Responsible for managing the B&Q research budget• Working with functions across the business to embed the findings from customer insight activity • Representing Customer Insight in Senior Forums • Creating and implementing innovative insight projects • Leading the research process to inform the development of an extensive above the line marketing campaign

• Developed effective working relationships with senior stakeholders• Developed and managed large scale tracking studies as well as smaller bespoke projects• Generating cohesive insights from various sources• Effectively manage numerous projects and priorities • Leading the development of B&Q customer segmentation and strategy

Southampton, United Kingdom

• Designing and managing research projects to answer specific business questions• Working with a variety of stakeholders

• Design and managing customer insight projects• Encouraging residents to take part in consultations and activities• Management of 1,400-member Community Panel• statistical analysis, research and management reporting on community views of council services• Analysis of secondary statistics• Presenting data, information and findings to different audiences• Design and facilitation of focus groups and workshops with residents • Support and advice on consultation and engagement techniques

• Working with local stakeholders including councillors and residents to develop and deliver local consultation projects• Management throughout project cycle from initial design stage through to approvals, implementation and review• Establishing, launching and managing 100-member Youth Panel• Training and supporting other council staff on consultation techniques

Bachelor'S Degree, Politics And Social Policy

Activities and Societies: RAG

Master Of Science (Msc), Social Policy