Rhianna Sofikitis Email & Phone Number

• Manage and oversee escalated high-tier accounts (Clients with 500+North American locations) for the Client Satisfaction department.
• Organize and participate in client-facing/internal department meetings to discuss progression and resolution of tasks.
• Facilitate multiple projects focusing on network connectivity of equipment estates, billing, and account needs.
• Manage multiple reports for clients daily to track service incidents, trends, equipment estate, and network connectivity.
• Implement new processes for service departments to provide better experiences for clients.

Austin, Texas, United States

• Answered troubleshooting/account inquiry emails and calls for high-tier clients.
• Developed and individually managed eight-plus service reports on a daily to weekly basis.
• Selected to work on sensitive projects for high-tier clients.

Austin, Texas, United States

• Addressed troubleshooting incidents through 3rd party systems and call queues for multi-tier clients.
• Assisted with overlooking 3rd party systems to confirm incidents were processed and resolved.
• Worked with colleagues on daily system reports.

Austin, Texas, United States

• Answered incoming calls/emails in a call center setting.
• Troubleshoots audio and visual equipment with clients over the phone and email.
• Assisted clients with account adjustments and cancellations.
• Processed payments and addressed billing inquiries.