Rhianna Sofikitis Email & Phone Number

• Manage and oversee escalated high-tier accounts (Clients with 500+North American locations) for the Client Satisfaction department. • Organize and participate in client-facing/internal department meetings to discuss progression and resolution of tasks.• Facilitate multiple projects focusing on network connectivity of equipment estates, billing, and account needs.• Manage multiple reports for clients daily to track service incidents, trends, equipment estate, and network connectivity.• Implement new processes for service departments to provide better experiences for clients.

Austin, Texas, United States

• Answered troubleshooting/account inquiry emails and calls for high-tier clients.• Developed and individually managed eight-plus service reports on a daily to weekly basis. • Selected to work on sensitive projects for high-tier clients.

Austin, Texas, United States

• Addressed troubleshooting incidents through 3rd party systems and call queues for multi-tier clients.• Assisted with overlooking 3rd party systems to confirm incidents were processed and resolved.• Worked with colleagues on daily system reports.

Austin, Texas, United States

• Answered incoming calls/emails in a call center setting.• Troubleshoots audio and visual equipment with clients over the phone and email.• Assisted clients with account adjustments and cancellations.• Processed payments and addressed billing inquiries.