Rhiannon Chizek Email and Phone Number

Responsible for leading business analyst and providing subject matter expertise for technology initiatives. Partners with business and technology teams to analyze, interpret, and document requirement for complex business problems and recommends comprehensive technology solutions. Uses domain specific and technology applications knowledge define and lead detailed analysis in response to business and Technology requests to develop efficient and accurate functional requirements. Responsible for communication and information flow between business and technology teams. Leads project / system documentation and proactively monitor and manage project schedules and deliverables. Partners with business through expertise of data accuracy, corporate policies and data security as related to the project. May interact with Vendors, external industry participants, and regulatory agencies. May provide guidance and direction to team , in addition to planning and delivery project initiatives.

Responsible for leading business analyst and providing subject matter expertise for technology initiatives. Partners with business and technology teams to analyze, interpret, and document requirement for complex business problems and recommends comprehensive technology solutions. Uses domain specific and technology applications knowledge define and lead detailed analysis in response to business and Technology requests to develop efficient and accurate functional requirements. Responsible for communication and information flow between business and technology teams. Leads project / system documentation and proactively monitor and manage project schedules and deliverables. Partners with business through expertise of data accuracy, corporate policies and data security as related to the project. May interact with Vendors, external industry participants, and regulatory agencies. May provide guidance and direction to team , in addition to planning and delivery project initiatives.

Business Analyst for Contact Handling Technologies Shared Services | Enterprise Contact Technology-Providing Business Analysis and Design support for ECCOS, Call Recording, Analytics, Quality Management, Workforce Management, Call Routing and Dialer.