As resort manager, I had overall responsibility for the running of the resort. This included managing 22 members of staff ranging from chefs, hosts, nannies, drivers and beauty therapists by monitoring their service standards, training, HR, motivation and performance reviews. Overall responsibility for 5 properties on behalf of the owners and ensure their upkeep was to a high standards. Manage all resort accounts and monies and ordering of stock. Organising all guest requests (up to 50 guests) including but not limited to their airport transfers, ski passes and lessons, restaurants and any other requests.

Responsible for sales and advising customers on the best suitable ski products (Hardware and softwear) for their individual needs Balancing day takings for the shop. Ordering of stock Achieving Sales targets

Maintaining the day to day running of a 16 person chalet. Preparation of a full cooked breakfast, afternoon tea and 3 course dinner, 6 days a week. Daily full clean / service of the chalet. Responsible for the chalet stock and accounts within a set budget.

Dealing with guest enquiries over the telephone and in person. Being the first impression for guests upon their arrival. Check in and check out of guests. Dealing with guest bills, ensuring that the cash up at the end of each shift is correct and balances. Making bedroom reservations. Maintaining the Sofitel 5* level of customer service and standards.

As Events manager, I was responsible for selling and organising the hotels conference and events. This would include taking enquiries in person and over the phone and conducting site visits. Negotiating rates which would suit the hotels revenue targets and also the clients budget. Liaising with the clients to establish all their event needs and making necessary arrangements within a set time scale. Creating invoices and taking payment for the event. Liaising with the operations department to ensure that all information was handed over thoroughly so that the event was run successfully.