Rhiannon Maxwell Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

In June 2023 I was promoted to Operations Manager. This is a new role in AWN and I am currently developing my responsibilities and working alongside our Managing Director and Office Manager to carve out my role within the team. As of October 2023, I am now head of Credit control, supervising our credit control team and debtor information management. It is my responsibility to ensure an efficient service for both internal teams and external clients. I am part of a two-person management team leading efforts to prepare the office for ISO audits, ensuring company-wide compliance with relevant standards and regulations and collaborating with various teams to maintain accurate documentation and evidence, resulting in successful ISO certifications.I have completed a qualification to become AWN’s Health and Safety Officer, which will allow me to determine ways of reducing risks, provide health and safety training courses for employees and managers. draw up operational procedures and write internal health and safety policies/strategies to ensure a safe a secure work environment for all employees. I also qualified as a QQI Manual Handling Instructor in October 2023 and will carry out all internal manual handling training tailored to AWNs needs.I have been developing and enforcing HR policies and procedures, improving our internal systems, ensuring compliance with employment laws and fostering a positive work culture. I lead the administrative recruitment process, liaising with our internal teams to gather information to correctly advertise positions. I have continued to provide HR induction and support to all new employees. I have been involved in the review process for employment contracts and staff induction documentation to ensure accuracy and adherence to legal standards.

Dublin, County Dublin, Ireland

After I completed my probationary period, I requested more responsibility within the team and branched out to include further Administrative duties in my role. In this role, I successfully managed diverse responsibilities to ensure the smooth and efficient operations of the office. My accomplishments included credit control, account management, and fostering effective collaboration with various internal teams. During this time we adopted a new accounts software (Deltek Vision) and I subsequently designed and implemented training sessions to enhance employees' skills and competencies working within this software, leading to improved understanding and productivity.I developed my involvement with ISO compliance and undertook a number of further responsibilities to assist with ensuring we met standards. I became involved in some HR functions, including assisting with recruitment, termination management, onboarding new staff, and issuing staff contracts. I provided ongoing support to new hires, helping them become productive team members quickly, and handled termination processes with sensitivity and professionalism, ensuring compliance with legal requirements and maintaining company reputation. This multifaceted role allowed me to showcase my adaptability, leadership, and organisational skills, resulting in the successful functioning of the office.

Dublin, County Dublin, Ireland

In this role I proactively managed accounts receivables and ensured timely collection of outstanding invoices, significantly reducing overdue payments and improving cash flow. I established strong relationships with clients to resolve payment issues and address inquiries promptly, enhancing customer satisfaction and retention. I also developed effective credit control policies and procedures, minimizing the risk of bad debt.I acted as one point of contact between different departments, fostering seamless communication and information flow and demonstrated proficiency in utilising Sage accounts software to manage financial transactions and generate accurate financial reports.During this time I assisted the ISO compliance team in keeping documents up to date.

Lisburn, Northern Ireland, United Kingdom

I gained a lot of my working experience in my almost 10 years at McDowell’s. I built and maintained a strong working relationship with my MD, Philip. I was trusted with numerous priority tasks and was privy to conversations about some business decisions with my input being respected and considered. I gained important and extensive experience working within an office setting and was a part of many of the company’s changes throughout the years, learning to adapt and overcome challenges within the professional environment.All tasks previously listed plus(with the exception of outgoing sales calls):• Managing and maintaining database of over 1000 customers (grown from 300 in 2011)• Making final decisions on how to handle complaints and queries• Credit control• Processing incoming monies and allocating to appropriate accounts• Processing cheque lodgements for bank• Ordering all office supplies and managing supplier invoices• Sitting in on, and assisting with interview process during recruitment• Training of new staff• Liaising with courier company on any queries arising (including order, billing and IT issues)• Researching new products and quoting prices to customers• Implementing new procedures if required• Keeping digital records up to date• Keeping logs and documents up to date for inspector visits• Key-holder for two premisesOther Facilities Experience include:• Engaged in meetings with courier management team to iron out serious issues we were facing and maintained a good relationship in spite of the situation• During a subsequent changeover of courier company, I liaised with sales and customer solutions managers on our requirements and discussed options before presenting to the MD for decision• Handled all telephone and email communications with our Telecoms supplier during any line issues

Lisburn, Northern Ireland, United Kingdom

All tasks previously listed in previous role plus: • Handling initial stage of complaints and queries• In charge of filing a wide range of company documents and ensuring systems are kept up to date• Process new account requests, validate VAT and company registration using online portals• Batching, recording stock and generating shipping labels

Lisburn, Northern Ireland, United Kingdom

• Calling existing customers with product portfolio to create new orders• Create and maintain a positive business to business relationship with customers• Generate new customers by making contact with pharmacies• Market and promote lines via email and fax• Processing invoices for orders generated and assisting with outgoing orders when needed• Working with TAS accounting software• Working with Microsoft Word and Excel

Lisburn, Northern Ireland, United Kingdom

In 2016 I approached the gym owner and requested work experience on the gym floor of Fit4Less whilst I was completing my Level 2 qualification. He then asked me to stay on as a paid extra member of staff when qualified.• 1-1 Sessions with clients, monitoring progress, motivating, and advising on health, fitness, and diet.• Promoting services to attain new clients via social media and word of mouth.• Organised, planned, promoted, and hosted seminars and workshops for gym members.• Held my own training bootcamps for clients and gym members.

Lisburn, Northern Ireland, United Kingdom

• Customer service/sales• Developing personalised fitness plans and demonstrating correct use of equipment.

Lisburn, Northern Ireland, United Kingdom

Lisburn, Northern Ireland, United Kingdom

Lisburn, Northern Ireland, United Kingdom

Lisburn, Northern Ireland, United Kingdom