Launching a start-up workplace catering business across the UK and Europe.Controlled all areas of the business from marketing strategy, talent management, appointing payroll, food safety and finances. • Controlling a five year budgets and forecasting • Recruitment and mobilisation of the sites and overseeing them operationally• Managing supplier contracts • Overseeing menu innovation and food offer across the portfolio• Operational and growth strategy• Working on marketing, strategy, and business implementation

Delivering and controlling weekly and monthly financial targets Writing and controlling a commerical budget and reforecastingImplementing marketing calendars across five retail outlets using IndesignImplementing innovation across the retail business to deliver our Kpi'sComplete and review annual appraisals and introduce training calendars across the team and report progress to client on a monthly basisReview and update job descriptions, interview and recruit new team members and complete their induction from first day legal training and documentation to three month inductionsMonitor and report to client on employee turnover and retention ratesAddress all employee requests and potential issues (conducting grievances, conduct issues and performance monitoring meetings, supporting payroll issues, updating personnel files, note taking and dealing with maternity and absence processes)Ensure all data records is accurate and up to date and complete annual audits of HR records to ensure all is accurateDeliver legal training such as allergen or fire safety training to all team members plus promote and support in customer service training, excel training and basic finance Control and audit food safety and hygiene across the unit

Oversee B&I hospitality sites within London. Over the estate there are 46 meeting rooms which we delivered 5 star food and people service.Working proactively to find innovative ways to reduce costs from waste management to best purchasing practisesHold marketing pop ups and enegagement session with core client booking teamsDelivered On-site trainings to develop the fine dining team which led to us winning Best Customer Service site on the yearFormulated training planners and organised cross training in different sites

Successfully completed the graduate programme I learnt an effective hands on approach to operations and attended many internal and external trainings. Customer Service, How to be a Team Player, Lexington bite size HR management trainings (Conduct, Performance and Grievance), Right to work checking at Immigration office and Basic Accounting.