Utilized Tableau and Salesforce to extract and analyze data, developing strategies that improved advisor and program performance; driving conversions within KPI funnels to meet organizational goals and market expansion expectations. Consistently led the admissions department by achieving the highest conversions in the sales funnel and exceeding the desired seat targets by more than 50%, resulting in an increase of over 200 additional enrollments per quarter.Improved advisor and program performance by developing and delivering interactive training programs using Microsoft Office and Google Workspace, while leveraging tools like Zoom and Google Meets for effective communication, coaching, and enhanced team productivity.Developed leadership training resources and facilitated onboarding sessions to strengthen management skills, address leadership gaps, and boost team performance.Tested and implemented new admissions processes while collaborating with cross-functional teams to develop innovative SOPs, streamline operations, and improve resource development through market research and insights; additionally, redesigned hiring and onboarding processes to enhance employee quality and expedite readiness to achieve departmental goals.

Creating a smooth student experience by utilizing product expertise along with customer service as the student goes through the admissions process starting from initial contact to receiving payment. Consistently hitting daily and monthly metrics and setting standards to engage a team effort to assist students and fill classes.

Bioluminescent and Fluorescent In Vivo Imaging Reagents Specialist for an established human and environmental health biotechnology company who is committed to innovating for a better and healthier world. Build and maintain relationships with scientists, researchers, and purchasers throughout the eastern territories. Utilize scientific background and extensive product knowledge to raise product awareness and grow the territory vertically among new and existing customer bases.

Providing seamless customer services experience whether booking a room at one of the various worldwide locations, navigating through their rewards account, or resolving a complaint for guests. Using problem solving and relationship building to ensure that customers are happy with their experience to improve customer retention.

Helping better the lives of people who are affected by homelessness, poverty, addiction, and mental illness by providing them with education and resources. Organizing and making sure all information is filled out on important legal documents for clients after setting up their initial assessments. During the week we also plan charity events and sell items from the gift store to help raise money for the recovery center.

Call center seasonal