Rhiannon K. Email & Phone Number

Charlotte, North Carolina, United States

As the Head of Learning & Development at FCG, I lead all training and organizational development initiatives for our international organization of over 90 subsidiaries specializing in technically oriented products and services for industrial flow control and industrial automation.Key accomplishments and current projects: - Currently launching the organization's first succession planning initiative and coaching executive leaders on the foundations of succession management principles while implementing succession planning frameworks and tools across the organization to future proof FCGs 90+ companies. - Designing and executing custom training academies for leaders, managers, sales teams, and highly skilled technical service technicians. These programs focus on leadership development, sales enablement, technical skills enhancement, and regulatory compliance training, contributing significantly to workforce skill augmentation. - Launched and facilitated our first leadership development program, Leadership Accelerator, and have personally coached more than 90 company presidents and leaders. - Designed and launched the organization's first formal Performance Management program, The Talent Ascension Program. This initiative has established a structured framework, unified criteria for evaluating and enhancing employee performance, directly contributing to organizational development and talent retention.- Spearheaded the implementation of a state-of-the-art Learning Management System (LMS), elevating the organization's approach to digital education solutions and aligning with strategic learning initiatives.- Expert in cross-functional collaboration, recognized for my skill in leading cross-functional teams and high-stakes projects and the effective integration of learning and development initiatives across various departments. My collaborative approach and executive communication skills foster a cohesive organizational learning culture.

North America

As the manager of all sales and leadership training programs for the North American region, I collaborated with executives and cross-functional teams on needs analysis and curricula design to develop talent and impact employee retention and growth across the organization. I oversaw the lifecycle of synchronous and asynchronous training programs and leadership development to drive growth and topline sales in North America. I researched and recommended new learning technologies to scale learning and tracked ROI of initiatives. Recent accomplishments include: · Designed and launched Sales Academy program to the entire sales force, increasing top-line sales by 12% and shortening average sales cycle length by 7 days.· Developed and implemented employee onboarding architecture, increased retention by 75%.· Created and facilitated sales coaching and leadership development program for executive-level leaders· Designed blended learning CRM training academy for companywide implementation of Dynamics365 CRM, achieved over 80% adoption rate in first 30 days.

West Region, North America

As Regional Training Manager I managed and developed the top training executives in the region to deliver business and sales development classes to employees and external business clients. I organized and implemented blended learning initiatives to increase accessibility, learner engagement, and retention, and managed a multi-million-dollar budget, 8 cost centers, and multiple P&Ls.· Raised sales productivity by 35% and reduced employee turnover in key accounts by implementing a strengths-based coaching and leadership training program. · Designed and built new employee training and coaching programs for company-owned stores and department store partners, reducing turn by over 60%.· Created development training and evaluation processes to identify and expand executive potential among frontline employees, increasing internal promotions to leadership roles by 42%.

South West Region, North America

In the Regional Sales and Education Manager role, I supervised regional and local sales and training executives and teams in five states. I planned and managed staffing, mentoring, performance assessments, and leadership development plans to increase productivity through soft skills development. I drove profitability by training teams on emotional intelligence, salesmanship, and consultative relationship-based selling. I hired, trained, developed, and mentored store leadership teams to meet annual and quarterly growth objectives and A+ customer service ratings. · Managed product line expansion into a new e-commerce market and department store distribution channel nationwide and developed an in-person and social media event strategy that exceeded sales forecasts by ~20%. · Managed ~$50M in inventory and more than 50 P&Ls to ensure efficient ordering and lean spending which saved over $21,000 annually.· Identified and negotiated two new sales markets that exceeded projected revenue goals by 7%.

West Region, North America

As Regional Training and Development Manager, I created development programs in collaboration with SMEs, management, and executives for corporate stores, department store business partners, and distributor business partners. I lead a team of highly talented facilitators and coached and developed facilitation skills company-wide. I consulted with stakeholders, end-users, and corporate clients to create training and leadership workshops for seasonal and market needs. Implemented a variety of blended learning and delivery methods to increase accessibility, learner engagement, and retention. Managed multi-million-dollar budget, cost center, and P&Ls.· Oversaw end-to-end training programs and initiated project management framework, decreased time to implementation by 90 days · Conducted extensive needs analysis and designed training architecture to close gaps and increase retention, increased sales by over 10%· Identified HiPo and developed talent to increase internal promotions and career pathing by 20%

Southern California

As a Key Account Manager and Business Consultant in Southern California, I consulted with business owners and corporate clients to increase topline sales and manage P&Ls to achieve profit goals. I worked with business owners and leadership teams to elevate their people skills and create rich company cultures through team engagement, foundations of trust, and cultivating high-functioning team dynamics within their businesses. I achieved monthly, quarterly, and annual sales growth targets through consultative selling, modeling excellence in relationship management and maintaining the highest levels of rapport with all levels and roles within the business. I was elevated to a coaching and mentor role in 2006, onboarding and training all Key Account Managers onboarded in the west region from 2006-2008, many of whom went on to be top performers in the company. · Highest territory sales growth in the region in 2006· Trained and mentored 12 new Key Account Managers as a peer mentor· Managed and trained 3 additional territories and consulted with our largest regional accounts in Southern California

West Region, North America

As a Regional Sales Trainer, I taught customer service skills classes and multi-day sales seminars throughout the western region and was sent to high-profile customer accounts to manage relationships and increase trust through consulting and training. I developed bespoke training classes for businesses and corporate clients for 16 states to increase sales performance, employee retention, and client retention while managing a sales territory and consulting in over 50 key client accounts. · "Best Trainer" Award at 2005, 2006, and 2007 Regional Sales Conferences· Highest overall facilitation ratings in West Region in 2006, 2008 · Recognized nationally for Best-in-Class Achievement in class evaluation scores

Bachelor Of Science - Bs, International Business

Activities and Societies: Alpha Phi Sorority- Beta Pi Chapter, Vice President of Marketing, Philanthropy Chair, Recruitment Coordinator.

Master Of Business Administration - Mba, International Business