Rhiannon Phillips Email & Phone Number

Parkside South Australia

Gepps Cross, South Australia, Australia

Pooraka, South Australia, Australia

SA Produce Credit Pty Ltd is a well-established and progressive financial service provider, servicing the needs of a large number of clients at the Adelaide Produce Markets at Pooraka South Australia.Responding to telephone enquiresUsing MYOBUsing accounting software Collection and distribution of cheques and invoices Meeting and greeting clientsHandling and distribution of incoming and outgoing mailAssisting in the planning and… Show more SA Produce Credit Pty Ltd is a well-established and progressive financial service provider, servicing the needs of a large number of clients at the Adelaide Produce Markets at Pooraka South Australia.Responding to telephone enquiresUsing MYOBUsing accounting software Collection and distribution of cheques and invoices Meeting and greeting clientsHandling and distribution of incoming and outgoing mailAssisting in the planning and preparation of meetings in the boardroomTaking minutes at meetingsHandling deliveries and collection of documentsEnsuring the reception and waiting area is well presented at all timesProject coordination Ad hoc administrative duties as directed by the General Manager Show less

Unley, Adelaide, South Australia

Outbound calls to all existing members• Educating on new membership value proposition• Providing exceptional customer experience to all members• Overcoming objections and finding solutions to retain the customer• Updating all customer contact details and answering questions• Preparing daily reporting for the General Manager and CEO• Achieving an average of 99% conversion against a 92% target.

Adelaide

First contact for existing and new claim lodgements• Negotiating direct with competitors, brokers, repairers and key stakeholders• Providing exceptional customer experience at all times• Reviewing portfolio management and liability decision making• Working against KPI targets, AHT, Adherence, Targets and Indicators• Using complex computer systems simultaneously• Appointment setting• Managing customer expectations by striving for first contact resolution

Mawson Lakes, Adelaide, South Australia

Management of Complaint Handling• Development and the implementation of the Call Quality Model for the Relationship and Marketing Operations division• Monitoring and coaching calls for customer experience and compliance• Auditing calls for offshore vendors• Hosting weekly calibration sessions with key stake holders for alignment• Reporting to upper management using power point and Excel documentation

Adelaide, South Australia

Management of office and administration duties such as reporting, escalations, email and telephone enquiries• Maximising company revenue through the generation of leads and sales• Providing customers with a complete business solution package• Exceeding monthly sales targets (Pace setter award for 2006/2007)• Providing outstanding customer experience and maintaining existing relationships through providing solutions for the customer’s needs• Cold calling new and existing… Show more Management of office and administration duties such as reporting, escalations, email and telephone enquiries• Maximising company revenue through the generation of leads and sales• Providing customers with a complete business solution package• Exceeding monthly sales targets (Pace setter award for 2006/2007)• Providing outstanding customer experience and maintaining existing relationships through providing solutions for the customer’s needs• Cold calling new and existing customers Show less

Payneham, Adelaide, South Australia

Counter Manager | Lancôme/Amcal Pharmacy | January 2004 – June 2004

Tea Tree Plaza, Modbury, Adelaide, South Australia

Retail Assistant | Lancôme/Myer | January 2003 – January 2004

Certificate Iv, General Insurance

Certificate Of Qualification Completion, Life Coaching

Certificate Ii, Community Services

Education record

Completion of secondary education

Certificate I, Business Administration

Diploma In Community Services (Case Management), Community Services