• Managed events, sales, team responsibilities, and client expectation within the catering department• Drafted final invoices for payment and provided information to club members Jonas Club Management System• Identified marketing initiatives and innovated materials to digital platforms• Exported large data sets and created excel spreadsheets for efficiency and comparison reports for active members• Curated seasonal menus alongside head chef for future private events

• Managed and coordinated daily housekeeping operations at a 1700 room property• Communicated with front of house team to verify room status and resolve room issues• Launched the transition of 100+ housekeepers to utilize digital housekeeping systems to expedite room cleaning process• Inspected work performed by housekeepers to ensure brand standards were consistently met• Curated VIP experience dependent on guest preference, ownership experience and loyalty program status• Analyzed data from Hotel Service Optimization Systems to monitor individual housekeeper performance and tailor training to individual housekeeper’s needs by providing feedback, coaching, and support• Responded to and resolved guest issues to promote customer satisfaction and loyalty• Presented Housekeeping Directors with daily reports on progress and efficiency using data collected from Hotel Service Optimization Systems

• Conducted daily safety checks on attraction to meet safety regulations and minimize risk of guest injury • Reviewed show quality elements of attraction to ensure brand standards were met• Resolved guest concerns to elevate guest experience and satisfaction, continuously receiving recognition of upholding the five keys – Safety, Courtesy, Inclusion, Show and Efficiency• Addressed large groups of guests to manage crowds and expedite queue wait times• Performed “magical moments” tailored to the individual or family to create memorable experiences • Collaborated with other cast members to increase attraction volume and efficiency