Robert Higdon Email & Phone Number

New York, New York, Us

-Direct IT Infrastructure and Collaboration Operations/Support for Hill's Pet Nutrition - North America and Colgate Palmolive - US Southeast Region-Responsible for Hill's Corporate budgetary and financial management of IT infrastructure and supporting services -Ensure business continuity and disaster recovery plans are in place/maintained for US regional sites-Serve as technical leader of global team to advise on governance processes and controls-Lead/direct infrastructure planning, design, and deployment for key growth projects: New Office/Plant Builds, Acquisitions, etc-Define and build remote site infrastructure team(s) to support business growth and create Smart Factories of the future-Develop, implement, and assess strategic plans to enable business objectives and growth

New York, New York, Us

New York, New York, Us

New York, New York, Us

• Manage IT Support/Operations across three southeast locations, including two strategic plants.• Liaison with business partners within region to accommodate all IT related needs• Balance and align North America infrastructure resources to support global projects and local IT operations within region.• Manage/track CEB spend within region.• Integral technical resource dedicated to Global Manufacturing Standardization project.

New York, New York, Us

• IT Infrastructure project manager directing the startup of two new strategic North America plant location.• Global project manager leading Site Simplification initiatives.• Infrastructure expert responsible for aligning centralized server management initiative with business needs.• Technical roles and responsibilities expert for a Global IT / Manufacturing Alignment project. • Key technical resource for a variety of global IT solution groups (Infrastructure Standards, Cisco/LAN administration, Active Directory, SCCM Architecture and Design, Virtualization, New Technologies).• Lead and mentor North America country-wide site support personnel.• Act as technical expert for all North America country-wide client, server, and network infrastructure.• Manage global SCCM 2007/2012 infrastructure consisting of 160+ sites and 26,000 end user devices. • Manage all server and network infrastructure at the Georgia, Tennessee, and South Carolina locations.• Provide final level of client technical support for the Georgia, Tennessee, and South Carolina locations.• Provide technical infrastructure expertise to the North America logistics organization and various external business partners.

New York, New York, Us

• Act as the liaison between Global IT (GIT) and the local business to escalate and resolve subsidiary and business issues.• Collaborate with the business to identify opportunities to better utilize our existing IT systems to increase operational effectiveness.• Plan and manage all GIT activities at the site for approved GIT Grid projects.• Provide leadership and technical expertise in all GIT site specific projects.• Manage all 2nd level support tickets to successful resolution.• Ensure alignment at the site with all GIT standards, policies and procedures.• Manage system performance and reliability issues to resolution.• Ensure audit and security compliance at the local site.• Perform system administration activities and ensure compliance with maintenance policies and security requirements.• Manage PC and IT equipment procurement, replacement and maintenance, including asset tracking, and leasing aspects.• Manage relationships with external vendors where appropriate.• Document and share knowledge and best practices across the organization.

New York, New York, Us

•Perform system administration activities and ensure compliance with maintenance policies and security requirements•Review support issues and provide second level site support as required (e.g. Active Directory, LAN/WAN communications, software deployments, email and collaboration tools ).•Understand and ensure alignment with IT standards, policies and procedures.•Act as a liaison with global IT team in order to escalate and resolve subsidiary issues.•Ensure audit compliance.•Manage PC and IT equipment procurement, replacement and maintenance, including asset tracking, leasing and budget aspects. •Manage relationships with external vendors where appropriate.•Track local IT costs and leverage cost savings opportunities•Provide local coordination and planning for grid projects

New York, New York, Us

• Provided technical application/hardware support for all North America corporate and union employees.• Acted as technical liaison between tier 1, 2, and 3 support organizations.• Aided internal knowledge management team in the development of troubleshooting guides and escalation procedures for all North America office locations.• Provided technical training for all new support personnel.• Devised and executed training plan for the startup of an internal Latin America technical service center team.

Roswell, Ga, Us

Marietta, Ga, Us

Contract laborer performing carpentry, plumbing, and electrical work for home building and renovation projects.

Topeka, Ks, Us

• Lead senior project team in the execution of a network/server refresh and domain migration from Windows NT to Windows 2000.• Developed project plan and managed all communications between project team, professor, and client.

Lisle, Illinois, Us

• Performed troubleshooting and maintenance for all lab servers, workstations, routers, switches, and cabling.

Masters, Business Administration

B.S., Network And Communications Management