AeroLeads people directory · profile
▪Robert Hilburn, Mba, Ccsm Email & Phone Number
Service Delivery Manager and Customer Success Manager
at
CDI LLC
1 work email found
@cdillc.com
4 phones found area 678
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Delivery Manager and Customer Success Manager
Location
Atlanta Metropolitan Area, United States
Company size
Who is ▪Robert Hilburn, Mba, Ccsm? Overview
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Quick answer
▪Robert Hilburn, Mba, Ccsm is listed as Service Delivery Manager and Customer Success Manager at CDI LLC, a with 378 employees, based in Atlanta Metropolitan Area, United States. AeroLeads shows a work email signal at cdillc.com, phone signal with area code 678, and a matched LinkedIn profile for ▪Robert Hilburn, Mba, Ccsm.
▪Robert Hilburn, Mba, Ccsm previously worked as Technical Client Success Manager at Medicus It and Service Delivery Manager / Customer Success Manager at Cdi Llc. ▪Robert Hilburn, Mba, Ccsm holds Master Of Business Administration - Mba, International Business from Mercer University Stetson-Hatcher School Of Business.
Company email context
Email format at CDI LLC
This section adds company-level context without repeating ▪Robert Hilburn, Mba, Ccsm's masked contact details.
*@cdillc.com
71% confidence
AeroLeads found 1 current-domain work email signal for ▪Robert Hilburn, Mba, Ccsm. Compare company email patterns before reaching out.
Profile bio
About ▪Robert Hilburn, Mba, Ccsm
With over 20 years of experience in IT operations, service delivery and customer success, I am passionate about helping businesses achieve their goals and optimize their performance. As a Service Delivery Manager and Customer Success Manager at CDI LLC, I manage mid to enterprise level clients across the eastern seaboard, ensuring their satisfaction and loyalty with our products and services.I build and maintain strong, long-lasting customer relationships through regular engagement and communication, proactively identifying areas for improvement and creating tailored solutions. I also collaborate with cross-functional teams to drive customer success and retention and support the customer onboarding process. In addition, I leverage my technical skills and certifications in Azure, AWS, and ITIL to provide business and systems consulting, technical support, and project management. My ultimate goal is to help customers reach their full potential and make a lasting impact on their success.Outside of my current role, I have a diverse background in technical sales, customer support, and IT management, which has taught me valuable lessons in balancing client needs and employee well-being, streamlining work processes, and ensuring consistency and quality. I also enjoy learning new technologies and trends, and sharing my insights and opinions with others. I welcome the opportunity to connect with anyone who is interested in discussing IT service delivery, customer success, or cloud solutions.
Listed skills include Windows Server, Networking, Project Management, Integration, and 45 others.
Current workplace
▪Robert Hilburn, Mba, Ccsm's current company
Company context helps verify the profile and gives searchers a useful next step.
Cdi Llc
5 roles
▪Robert Hilburn, Mba, Ccsm work experience
A career timeline built from the work history available for this profile.
Technical Client Success Manager
Current
Aug 2023 - Present
Service Delivery Manager / Customer Success Manager
• Client engagement for Enterprise and Midlevel clients primarily along the easter seaboard• A primary point of contact for assigned clients• Develop and maintain strong customer relationships and retention with engagement activities• Onboarding and project teams to ensure smooth transition of services• Monitor customer usage and proactively identify changes in services used• Identify upsell opportunities and drive growth • A client advocate and trusted advisor for assigned clients• Owner of the escalation process including in major incidents• Collaborate with cross-functional teams to resolve customer issues and provide timely resolution• Regular management reporting on Service Delivery and Customer Success Performance• Client Strategy and Review meetings • Analysis of billing and service information from M&A, Mergers and Acquisitions
Aug 2019 - May 2023
Coo/Partner
We Are Technical
• Provided leadership for managed services to small hospitals, medical practices, financial and legal entities• Regularly met with clients to presentation on compliance, reports, and agreement updates to provide • Managed a staff that included help desk management, support, office personnel, and offshore technicians• Directed support between customers and hospital IT departments• Executed IT Projects and Service (SLA) Agreements for customers • Coordinated efforts between staff and vendors providing customized solutions internally and to customers• Procurement of solutions for cloud and on-premise infrastructure based on customer needs• Consulted on IT compliance policies to meet HIPAA, HITECH, and PCI security requirements• Worked with clients as a point of customer service, support, and consulting
Jan 2001 - Jul 2019
Senior Engineer
Nerd Technologies Inc
• Supported small to medium size businesses• Assisted with network infrastructure, systems integration, and customized applications• Business and systems consulting• Trained junior engineers on products supported by the company
Jan 1999 - Dec 2000
Team & coworkers
Colleagues at CDI LLC
Other employees you can reach at cdillc.com. View company contacts for 378 employees →
DN
David Nagel
Colleague at Cdi LlcRochester-Austin, Minnesota Area, United States
View →
KG
Karin Gayvert, Pmp
Colleague at Cdi LlcPasadena, Maryland, United States
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NU
Naluwala Udaycharan
Colleague at Cdi LlcGreater Hyderabad Area, India
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OU
Obaid Ur Rehman Obaid
Colleague at Cdi LlcPakistan
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WH
Wesley Hay
Colleague at Cdi LlcMinot, North Dakota, United States
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JS
John Samuelson
Colleague at Cdi LlcNorcross, Georgia, United States
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MM
Meg Mayers
Colleague at Cdi LlcManchester, Maryland, United States
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RN
Richard Nardella
Colleague at Cdi LlcOrangeburg, New York, United States
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VT
Victor Torres
Colleague at Cdi LlcDoctores, Mexico City, Mexico
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DR
Dominick Rainey
Colleague at Cdi LlcNorcross, Georgia, United States
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David Nagel
Colleague at Cdi LlcRochester-Austin, Minnesota Area, United States
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KG
Karin Gayvert, Pmp
Colleague at Cdi LlcPasadena, Maryland, United States
View →
NU
Naluwala Udaycharan
Colleague at Cdi LlcGreater Hyderabad Area, India
View →
OU
Obaid Ur Rehman Obaid
Colleague at Cdi LlcPakistan
View →
WH
Wesley Hay
Colleague at Cdi LlcMinot, North Dakota, United States
View →
JS
John Samuelson
Colleague at Cdi LlcNorcross, Georgia, United States
View →
MM
Meg Mayers
Colleague at Cdi LlcManchester, Maryland, United States
View →
RN
Richard Nardella
Colleague at Cdi LlcOrangeburg, New York, United States
View →
VT
Victor Torres
Colleague at Cdi LlcDoctores, Mexico City, Mexico
View →
DR
Dominick Rainey
Colleague at Cdi LlcNorcross, Georgia, United States
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2 education records
▪Robert Hilburn, Mba, Ccsm education
Master Of Business Administration - Mba, International Business
Mercer University Stetson-Hatcher School Of Business
Bachelor'S Degree, Managment
Georgia Institute Of Technology
FAQ
Frequently asked questions about ▪Robert Hilburn, Mba, Ccsm
Quick answers generated from the profile data available on this page.
What company does ▪Robert Hilburn, Mba, Ccsm work for?
▪Robert Hilburn, Mba, Ccsm works for CDI LLC.
What is ▪Robert Hilburn, Mba, Ccsm's role at CDI LLC?
▪Robert Hilburn, Mba, Ccsm is listed as Service Delivery Manager and Customer Success Manager at CDI LLC.
What is ▪Robert Hilburn, Mba, Ccsm's email address?
AeroLeads has found 1 work email signal at @cdillc.com for ▪Robert Hilburn, Mba, Ccsm at CDI LLC.
What is ▪Robert Hilburn, Mba, Ccsm's phone number?
AeroLeads has found 4 phone signal(s) with area code 678 for ▪Robert Hilburn, Mba, Ccsm at CDI LLC.
Where is ▪Robert Hilburn, Mba, Ccsm based?
▪Robert Hilburn, Mba, Ccsm is based in Atlanta Metropolitan Area, United States while working with CDI LLC.
What companies has ▪Robert Hilburn, Mba, Ccsm worked for?
▪Robert Hilburn, Mba, Ccsm has worked for Cdi Llc, Medicus It, We Are Technical, and Nerd Technologies Inc.
Who are ▪Robert Hilburn, Mba, Ccsm's colleagues at CDI LLC?
▪Robert Hilburn, Mba, Ccsm's colleagues at CDI LLC include David Nagel, Karin Gayvert, Pmp, Naluwala Udaycharan, Obaid Ur Rehman Obaid, and Wesley Hay.
How can I contact ▪Robert Hilburn, Mba, Ccsm?
You can use AeroLeads to view verified contact signals for ▪Robert Hilburn, Mba, Ccsm at CDI LLC, including work email, phone, and LinkedIn data when available.
What schools did ▪Robert Hilburn, Mba, Ccsm attend?
▪Robert Hilburn, Mba, Ccsm holds Master Of Business Administration - Mba, International Business from Mercer University Stetson-Hatcher School Of Business.
What skills is ▪Robert Hilburn, Mba, Ccsm known for?
▪Robert Hilburn, Mba, Ccsm is listed with skills including Windows Server, Networking, Project Management, Integration, Technical Support, Strategic Planning, Information Technology, and Windows.
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