▪Robert Hilburn, Mba, Ccsm Email & Phone Number

With over 20 years of experience in IT operations, service delivery and customer success, I am passionate about helping businesses achieve their goals and optimize their performance. As a Service Delivery Manager and Customer Success Manager at CDI LLC, I manage mid to enterprise level clients across the eastern seaboard, ensuring their satisfaction and loyalty with our products and services.I build and maintain strong, long-lasting customer relationships through regular engagement and communication, proactively identifying areas for improvement and creating tailored solutions. I also collaborate with cross-functional teams to drive customer success and retention and support the customer onboarding process. In addition, I leverage my technical skills and certifications in Azure, AWS, and ITIL to provide business and systems consulting, technical support, and project management. My ultimate goal is to help customers reach their full potential and make a lasting impact on their success.Outside of my current role, I have a diverse background in technical sales, customer support, and IT management, which has taught me valuable lessons in balancing client needs and employee well-being, streamlining work processes, and ensuring consistency and quality. I also enjoy learning new technologies and trends, and sharing my insights and opinions with others. I welcome the opportunity to connect with anyone who is interested in discussing IT service delivery, customer success, or cloud solutions.

Listed skills include Windows Server, Networking, Project Management, Integration, and 45 others.