▪Robert Hilburn, Mba, Ccsm Email and Phone Number
▪Robert Hilburn, Mba, Ccsm work email
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▪Robert Hilburn, Mba, Ccsm personal email
▪Robert Hilburn, Mba, Ccsm phone numbers
With over 20 years of experience in IT operations, service delivery and customer success, I am passionate about helping businesses achieve their goals and optimize their performance. As a Service Delivery Manager and Customer Success Manager at CDI LLC, I manage mid to enterprise level clients across the eastern seaboard, ensuring their satisfaction and loyalty with our products and services.I build and maintain strong, long-lasting customer relationships through regular engagement and communication, proactively identifying areas for improvement and creating tailored solutions. I also collaborate with cross-functional teams to drive customer success and retention and support the customer onboarding process. In addition, I leverage my technical skills and certifications in Azure, AWS, and ITIL to provide business and systems consulting, technical support, and project management. My ultimate goal is to help customers reach their full potential and make a lasting impact on their success.Outside of my current role, I have a diverse background in technical sales, customer support, and IT management, which has taught me valuable lessons in balancing client needs and employee well-being, streamlining work processes, and ensuring consistency and quality. I also enjoy learning new technologies and trends, and sharing my insights and opinions with others. I welcome the opportunity to connect with anyone who is interested in discussing IT service delivery, customer success, or cloud solutions.
Cdi Llc
View- Website:
- cdillc.com
- Employees:
- 378
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Service Delivery Manager And Customer Success ManagerCdi LlcAtlanta, Ga, Us
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Technical Client Success ManagerMedicus It Aug 2023 - PresentAlpharetta, Georgia, Us -
Service Delivery Manager / Customer Success ManagerCdi Llc Aug 2019 - May 2023New York City, New York, Us• Client engagement for Enterprise and Midlevel clients primarily along the easter seaboard• A primary point of contact for assigned clients• Develop and maintain strong customer relationships and retention with engagement activities• Onboarding and project teams to ensure smooth transition of services• Monitor customer usage and proactively identify changes in services used• Identify upsell opportunities and drive growth • A client advocate and trusted advisor for assigned clients• Owner of the escalation process including in major incidents• Collaborate with cross-functional teams to resolve customer issues and provide timely resolution• Regular management reporting on Service Delivery and Customer Success Performance• Client Strategy and Review meetings • Analysis of billing and service information from M&A, Mergers and Acquisitions
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Coo/PartnerWe Are Technical Jan 2001 - Jul 2019• Provided leadership for managed services to small hospitals, medical practices, financial and legal entities• Regularly met with clients to presentation on compliance, reports, and agreement updates to provide • Managed a staff that included help desk management, support, office personnel, and offshore technicians• Directed support between customers and hospital IT departments• Executed IT Projects and Service (SLA) Agreements for customers • Coordinated efforts between staff and vendors providing customized solutions internally and to customers• Procurement of solutions for cloud and on-premise infrastructure based on customer needs• Consulted on IT compliance policies to meet HIPAA, HITECH, and PCI security requirements• Worked with clients as a point of customer service, support, and consulting
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Senior EngineerNerd Technologies Inc Jan 1999 - Dec 2000• Supported small to medium size businesses• Assisted with network infrastructure, systems integration, and customized applications• Business and systems consulting• Trained junior engineers on products supported by the company
▪Robert Hilburn, Mba, Ccsm Skills
▪Robert Hilburn, Mba, Ccsm Education Details
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Mercer University Stetson-Hatcher School Of BusinessInternational Business -
Georgia Institute Of TechnologyManagment
Frequently Asked Questions about ▪Robert Hilburn, Mba, Ccsm
What company does ▪Robert Hilburn, Mba, Ccsm work for?
▪Robert Hilburn, Mba, Ccsm works for Cdi Llc
What is ▪Robert Hilburn, Mba, Ccsm's role at the current company?
▪Robert Hilburn, Mba, Ccsm's current role is Service Delivery Manager and Customer Success Manager.
What is ▪Robert Hilburn, Mba, Ccsm's email address?
▪Robert Hilburn, Mba, Ccsm's email address is ro****@****llc.com
What is ▪Robert Hilburn, Mba, Ccsm's direct phone number?
▪Robert Hilburn, Mba, Ccsm's direct phone number is +167841*****
What schools did ▪Robert Hilburn, Mba, Ccsm attend?
▪Robert Hilburn, Mba, Ccsm attended Mercer University Stetson-Hatcher School Of Business, Georgia Institute Of Technology.
What are some of ▪Robert Hilburn, Mba, Ccsm's interests?
▪Robert Hilburn, Mba, Ccsm has interest in Gardening, Politics, My Kids, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Golf.
What skills is ▪Robert Hilburn, Mba, Ccsm known for?
▪Robert Hilburn, Mba, Ccsm has skills like Windows Server, Networking, Project Management, Integration, Technical Support, Strategic Planning, Information Technology, Windows, Management, System Administration, Account Management, Sharepoint.
Who are ▪Robert Hilburn, Mba, Ccsm's colleagues?
▪Robert Hilburn, Mba, Ccsm's colleagues are Lekan Adebanjo, Leticia Dubois, Keith Winn, Debbie Stevens, Ramon Gil, David Holmes, Cory Sigmon.
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